Forum Discussion

JCameronHollis's avatar
JCameronHollis
Binge Watcher
12 months ago

Roku Ultra (4640X) Stuck on Recovery mode

Hello, My Roku Ultra was in recovery mode when I turned on the TV. I first tried the physical reset button. No go.  Tried to update via recovery mode. Nope. Tried to restart via recovery mode. Na...
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
12 months ago

Hi JCameronHollis Joeybananas,

Thanks for posting in the Roku Community!

We appreciate you letting us know about the issue you are having with your Roku Ultra being stuck on the Recovery mode screen. No worries; we're here to help.

We would like to take a closer look into this issue so kindly provide us with the following details below:

  • What is the model of your Roku Ultra? (This can be located at the bottom of the device)
  • When did you start to experience the issue?
  • Did you receive the recent software update on Roku devices prior to this issue happening?

Providing theses details will help us to further investigate the issue. We look forward to your response.

Regards,
Riamie

pf3's avatar
pf3
Reel Rookie
12 months ago

Hello,

I am having the same issue. Started yesterday 10/21/24. Same model number 4640X. Don’t know what software updates have been done, the device may be set to automatically update. 

Please let me know troubleshooting steps to resolve this. Thanks!

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    12 months ago

    Hi pf3,

    Thanks for your first post in the Roku Community!

    We get that you are also having trouble with your Roku Ultra being stuck in recovery mode. No worries, we're here to help.

    We highly suggest you try the following troubleshooting steps below:

    1. Restart your Roku device by unplugging it from the power source for 10 seconds.
    2. Try switching HDMI ports and input.
    3. For the last resort, try a factory reset.

    If the issue persists, please let us know. We would be more than willing to assist.

    Regards,
    Riamie

    • pf3's avatar
      pf3
      Reel Rookie
      12 months ago

      Hi Riamie,

       

      I have tried the troubleshooting steps you outlined, and I am still having the same issue after a factory reset from the recovery screen.

      Please let me know what else to try.

      Thanks!

  • L38knigh's avatar
    L38knigh
    Newbie
    12 months ago

    I have the same problem 11/01/24

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      12 months ago

      Hi L38knigh,

      Welcome to the Roku Community!

      We get that you are also having an issue with your Roku Ultra being stuck in recovery mode. We would be more than willing to assist you with this issue.

      Before we move forward, could you please provide us with the specific model of your Roku Ultra? Additionally, we would appreciate it if you could detail the troubleshooting steps you have attempted so far in order to resolve the issue.

      This information will help us assist you more effectively. We look forward to your response.

      Regards,
      Riamie

      • Jnloyd714's avatar
        Jnloyd714
        Newbie
        12 months ago

        I don't know