Forum Discussion

JCameronHollis's avatar
JCameronHollis
Binge Watcher
11 months ago

Roku Ultra (4640X) Stuck on Recovery mode

Hello, My Roku Ultra was in recovery mode when I turned on the TV. I first tried the physical reset button. No go.  Tried to update via recovery mode. Nope. Tried to restart via recovery mode. Na...
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
11 months ago

Hi Joeybananas,

Thank you for the response.

For additional information and support regarding this matter, we encourage you to review your direct messages. We have sent you a private message containing further details about this issue.

We look forward to your response.

Regards,
Riamie

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    11 months ago

    Hi pf3,

    Thank you for the response and for trying the suggested troubleshooting steps we have provided.

    We encourage you to review your direct messages for additional information and support regarding this matter. We have also sent you a private message containing further details about this issue.

    We look forward to your response.

    Regards,
    Riamie

    • pf3's avatar
      pf3
      Reel Rookie
      11 months ago

      Hello RokuRiamie-D I don't see the private message you sent. Could you please re-send, or send to my email on file? 

      Thanks!