Forum Discussion

Aggravated's avatar
Aggravated
Channel Surfer
2 months ago

Roku Ultra 2024 has sound but no video

I'm getting no video on my brand new Roku Ultra 2024.  I get audio OK but no video.  This is particularly irritating because I'm trying to watch baseball games with my MLB package.

tv & player discussion

7 Replies

  • Aggravated's avatar
    Aggravated
    Channel Surfer
    2 months ago

    RokuRhea-V, are you a virtual Community Moderator or a real human being?

  • Kmiles96's avatar
    Kmiles96
    Newbie
    2 months ago

    Mine has been doing this on/ off for months. It’s gotten especially bad recently where it used to go hours before blacking out but now it happens as soon as I start streaming a show. Full audio is working and the content is moving forward, but you can’t see anything. 
    I have unplugged, restarted, factor reset, checked for software updates, reset the individual streaming apps. Nothing works. 

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      2 months ago

      HeyKmiles96​,

      Thanks for posting your issue here!

      To help us investigate, please provide us with the following information:

      • Is this occurring in all apps? Can you specify the app you're having issues with?
      • A picture or video would help us understand better.
      • Roku device model, serial number, and device ID. (This can all be found in Settings > System > About.)
        Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)


      Looking forward to your response! 

      Roku Community Team

      • Aggravated's avatar
        Aggravated
        Channel Surfer
        2 months ago

        I hear ya!  I can't say my device has been doing this a lot.  However, a couple nights ago, I was on the free movies section of the Roku channel and, again, audio but no video.  So, again, I did a system reset and the problem was resolved.

  • Aggravated's avatar
    Aggravated
    Channel Surfer
    2 months ago

    Thanks so much for your attention to my plight!  Much appreciated!

    In answer to your questions:

    (1)  Yesterday evening.

    (2)  No.

    (3)  It was.

    (4)  I checked my wifi/internet connection and that was excellent.  Ultimately, I did a system reset - I think that's what it's called - and that did the trick.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      2 months ago

      Thanks for keeping us updated! Aggravated​,

      It's wonderful to hear that you've resolved your issue using the workaround here. If you have any other concerns or questions, feel free to start a new thread here!

      Happy Streaming!

      Cheers,
      Roku Community Team

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    2 months ago

    Hey Aggravated​ 

    Thanks for posting here!

    It seems that you are receiving audio but no video on your Roku Ultra. Could you please provide more details? 

    1. When did you first notice the issue?
    2. Did you receive any updates for your Roku device?
    3.  Is this happening in all the apps?
    4. What troubleshooting steps have you done so far?

    In the meantime, try to reboot your Roku device

    I'll wait for your response.

    Roku Community Team