Forum Discussion

Brenkars's avatar
Brenkars
Channel Surfer
2 years ago

Roku TV won't update software

My Roku TV was last updated Oct/2022. I would not have noticed if it hadn't been for one of the streaming platforms I use requiring the software on the TV to be updated. But it won't update. Gives me...
Brenkars's avatar
Brenkars
Channel Surfer
2 years ago

Thanks, but we tried EVERYTHING lol. Nothing worked.

Brenkars's avatar
Brenkars
Channel Surfer
2 years ago

I tried everything mentioned in this thread from all responses received.

I really don't care anymore. As you already read we had to purchase a new TV because Roku didn't investigate further when they said they were going to the first time. Nor did they respond to my inquiry when I asked about their investigation. I'm sure Roku is aware if there are models of tvs that their software can not be updated on. So just say so. Tell people. Put it out there. Don't leave people hanging. It's poor customer service. And if they don't know, figure it out. Figure out which models of tvs won't update and put it on the Roku website to make people aware. Good customer service. Too bad there wasn't such a thing anymore.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Brenkars,

    We really do apologize for the delay in our solution to this.

    Rest assured that this has been communicated with the appropriate Roku team, and I have already requested an update on this.

    I'll make sure to stay informed and update you about it.

    Regards,

    Rey