Roku TV won’t display picture when turned on

Hi,

I have unfortunately run into a problem with my 65 inch TCL Roku TV that I purchased in November 2018. My family and I love TCL and Roku. Quite frankly, it is the best TV I have ever seen and we normally have no issues. Today, my mom left our house and shut the TV off. When she came home, we went to turn the TV back on, but there is no picture. It seemed like there may have been a brief flicker, but the screen has remained black as if it were off and does not even display the home screen. We have tried unplugging, replugging, switching surge protectors, even tried to reset the TV from the side of the TV, but we can’t get a picture on. We are both physically disabled so it is difficult for us to do anything physical and with the current situation regarding Coronavirus, we are both more or less house bound.

I also tried calling TCL directly, but couldn’t get anywhere. I was wondering/hoping someone on the forum or maybe from Roku may be able to help us out. To be frank, I have been upset most of the afternoon because of this and because of the current situation and financial strain, I really do not want to have to make a run to the store to get another Roku TV of the same size especially given that it is barely a year and a half old.  My TCL TV is the 4-series model.

 

Any help would be greatly appreciated.