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boldie's avatar
boldie
Newbie
2 years ago
Solved

Roku TV volume trouble with remote shortcut buttons

When I press the disney button on the roku remote, disney loads up as it normally would if I powered the tv on and opened it through the app except my speaker doesn't turn on and theres no volume even from the TV. When I press the Netflix button on the remote it loads up fine and powers on the speaker and volume is fine. Anyone know why the disney button doesn't work or how to fix it?

remotes
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi boldie,

    Greetings and welcome to the Roku Community!

    Thanks for bringing this concern of yours to our attention, and we would like to assist. To solve this issue, kindly follow the troubleshooting steps below:

    1. Remove the affected channel by highlighting it from the channel tile and pressing the star (*) button. Then select the remove option.
    2. Do a system restart by navigating to Settings > System > System Restart.
    3. Add the channel back by searching for it from the "Streaming Store."

    After performing these steps, kindly check to see if you notice any difference. Keep us posted.

    All the best,
    Kash

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi boldie,

    Greetings and welcome to the Roku Community!

    Thanks for bringing this concern of yours to our attention, and we would like to assist. To solve this issue, kindly follow the troubleshooting steps below:

    1. Remove the affected channel by highlighting it from the channel tile and pressing the star (*) button. Then select the remove option.
    2. Do a system restart by navigating to Settings > System > System Restart.
    3. Add the channel back by searching for it from the "Streaming Store."

    After performing these steps, kindly check to see if you notice any difference. Keep us posted.

    All the best,
    Kash