Updated ROKU Software. Issues corrected. I use RF.
I have the sameish thing happening I have the 36" 5.1 onn soundbar and the inn roku tv and it will go up by 5 or 6 or 7 but never one and its the difference between not being able to hear it and my walls vibrating. When the sound bar is off the tv goes up and down normally but once the soundbar is on its never 1
I just received my new Roku TCL TV that I purchased a few weeks ago. I also bought the recommended sound bar with it. When the sound bar is plugged in, the TV increases and decreases by 3. When the sound bar is unplugged the increments is at 1. I would like more control with my sound bar.
Any help for this?
some updates, I've been working w/ TCL on this. They've had me factory reset things, try different HDMI cables, etc. If I use the optical cable I have much more incremental control of the sound, but obviously have to use the soundbar remote and do not have that visual feedback/gauge on the screen. Pretty useless for me. If I can't use HDMI-ARC with a TV/Soundbar combo, it's useless to me. Once I find a brand/combo that works for me, I stick with it as I add/replace the (obnoxious) amount of TVs in my house because I want a consistent, dependable experience from room to room. If TCL/Roku doesn't work for this fairly simple and I think significant requirement, it's just not usable for me.
I have an HDMI-ARC extractor/DAC (CEC compatible). Works great except volume increments are by 5! Related bug I'm sure.
everyone please try to reach out to TCL support as much as you can - my case keeps bouncing back and forth between customer service and engineering, but if they can get more reports of it, perhaps it'll get more traction.
My ticket number with TCL is US11202116258. Maybe if more of us share we can go to social media with our collective issue and apply some pressure, who knows. I just know it's really frustrating to buy something that's supposed to be highly compatible, in fact recommended by the manufacturer for it's tight integration, and you can't select a comfortable volume to listen.
