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DLJ189's avatar
DLJ189
Reel Rookie
4 years ago

roku tv update oct 29 2022, now not able to connect to internet

roku tv update oct 29 2022, now not able to connect to internet

have contacted Philips and roku support and explained. both blame it each other or on my ISP. but it worked fine for years until immediately after roku tv update. smart tv just downgraded to dumb tv in 60 seconds. no fix offered by any of the parties mentioned.

UPDATE Nov 2, 2022

I wrote to the maker of my wi/fi hotpot (Franklin) and they immediately responded with a fix for this problem.

It involved creating a custom APN to workaround the effects of the recent Roku tv update.

6 Replies

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    • DLJ189's avatar
      DLJ189
      Reel Rookie
      3 years ago

      I used fast.t-mobile/ipv4. franklin said roku trouble with ipv6 is a known issue.

  • ErnestThomas's avatar
    ErnestThomas
    Newbie
    3 years ago

    Try power cycling the TV if your ONN won't connect to WiFi. Any transient bugs will likely be eliminated by doing this. If this doesn't work, try restarting both the router and the TV while checking for any loose connections on either.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Ridiculous22

      Thanks for the post.

      Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

      With more detailed information, we will be able to assist you further.


      Thanks,
      Danny