Forum Discussion

Tater5's avatar
Tater5
Binge Watcher
3 months ago

Roku TV Turns Off At Startup

This was a community problem a few months ago. Support was looking at it. I offered my TV for use in testing. The problem went away.

Now the problem is back. Yesterday I dismissed it as maybe my error. It happened again this morning. When restarted all is OK. I haven't checked the update history but I'm guessing.......

Anyone else?

 

21 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 months ago

    Hey Tater5,

    Thank you for posting here in the Roku Community!

    We want to investigate your Roku TV problem further. Could you send us a video clip or photo?

    We'll wait for your response.

    Thanks,
    The Roku Community Team

    • Tater5's avatar
      Tater5
      Binge Watcher
      3 months ago

      I don't have a video. Basically, When the TV is turned on and the home screen comes up, the set turns off when you rocker right to make a selection. It could also be shutting down by time but I haven't tested that. This was an issue a few months ago for many. I volunteered my TV for testing and submitted the necessary information. Today the set was fine but not so the previous two days.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 months ago

        Thanks for keeping us posted, Tater5 

        Could you let me know how you are powering your Roku TV? Is it through a power strip or directly into a power outlet? Additionally, how frequently does the issue occur?

        Keep us posted.

        Thanks,
        Roku Community Team

  • get2chhavi's avatar
    get2chhavi
    Newbie
    2 months ago

    Hi there - I barely use my 65" Class Select Series 4K since I purchased it last year. I recently turned it on after many months, and it worked fine for the first 20 minutes or so. Right after it turned off, and when I tried turning it back on, it got into an endless loop of turning on, at the starting Roku screen, and then off, back on and then off. I went through the Roku link that suggests taking it back to factory reset by pressing into the back reset button with a pin. Followed directions and kept it pressed for well over 30 seconds, but nothing changed after I released the press. Unplugging and plugging the TV back hasn't worked either. Can Roku suggest next steps?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 months ago

      Hi get2chhavi and Friedcrabb,

      We understand that you're having trouble with your Roku TV and would like to coordinate this with our team for further assistance.

      Share with us the following:

      • When did this issue start?
      • Roku TV model, serial number, and device ID (this can all be found in Settings > System > About)
      • Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
      • If possible, send us a video clip showing the issue
        Save your video to Google Drive, then copy and paste it into your post.

      We're looking into it.

      Roku Community Team

  • paragon76's avatar
    paragon76
    Reel Rookie
    2 months ago

    My hisense 58 inch roku tv keeps shutting off and RokyMaryEF says there is a solution. Unable to PM. Please send info on how to get update to fix constant shutting down and restarting. thank you

    • jontalk's avatar
      jontalk
      Roku Guru
      2 months ago

      Its likely it will take quite some time to hear from her, so you'll need to have patience. How old is the TV and have you spoken to the retailer that sold it?

      • paragon76's avatar
        paragon76
        Reel Rookie
        2 months ago

        Hi thanks for the reply. She had posted on the tracker that there was a solution and it was fixed. Said to PM her but there is no way to do that. She said they had sent out some updates to people and it had fixed their problem.

  • Neauxmoney's avatar
    Neauxmoney
    Newbie
    2 months ago
    • I'm having the same problem. 
    • I've already checked for updates, sleep timers, new versions for the YouTube I was using, restarted the system twice, however every time this happens the screen is freezing, and after a few seconds it completely shuts off and hard restarts. I am confident that a Roku update has created this problem perhaps Roku should look at rolling back the latest update until they can fix this glitch. Thank you for any technical advice.
    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 months ago

      Thanks for posting Neauxmoney.

      We appreciate the troubleshooting steps you have tried to fix your Roku TV's issue of automatically powering off and on. We're here to assist you.

      Please share the following information that our moderator posted on this thread to help us investigate the issue further.

      We're looking into it.

      Roku Community Team