Forum Discussion

Ok91's avatar
Ok91
Newbie
4 years ago
Solved

Roku TV stops and goes to menu or screen just goes black

I got my Roku tv three weeks ago and it started this flipping back  to the home screen two days ago. Anybody solved this problem?

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thank you for raising your payback issue here in the Roku Community, Richcar101!

    No worries. We're here to find you the best resolution possible.

    May we first know if you are referring to the Tablo TV or Legacy Tablo app on the Roku streaming platform? If so, have you tried to remove the app, perform a system reboot, and then reinstall it to see if the issue will still occur? If not, we highly recommend it. 

    • Remove the troubled app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel.
    • Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if this option is unavailable) > System restart.
    • Re-install the app: navigate to your Home, scroll and select Store, look for the app, then press Add channel.

    Also, we need to make sure that these troubleshooting steps have been done precisely to work. Furthermore, try to update the app by pressing the star* button on your remote. 

    Let us know how it goes, and we'll go from there. Hope this helps!

    Kind regards,
    Carly

4 Replies

Replies have been turned off for this discussion
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Ok91

    Thanks for the post.

    Can you please specify the issue you are experiencing? Is this issue happening on a specific channel or does it happen across all channels?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

    • Butch518's avatar
      Butch518
      Newbie
      4 years ago

      RokuDanny-R 

        - I have 4 Rokus, the older models don’t appear to have this issue but my newest unit (Ultra LT, purchased 9/26/21) is. The first few weeks it worked great, now over the last couple weeks I can start any app, the app will work for a while, I’ll be in the middle of watching a video and then poof back to the Home Screen.  There is no error message, no reboot or any indication it’s about to happen.  I’ve checked for update and none available.  I was not using a MicroSD card when the issue started but added a 32GB card hoping it would resolve the problem and it continues to occur.

      Device ID 046079193938

      SKU 466RW

      LOT 214102427

      Model 4662RW

      Serial Number YJ0090193938

      Software Version 10.0.0 build 4209-46

      • Richcar101's avatar
        Richcar101
        Reel Rookie
        2 years ago

        I am having the same problem only mine does it with the tableau app. It will often go to a black screen with only the menu on the left side no tiles, sometimes I can scroll the menu up and down back-and-forth mess around with it and it’ll come back sometimes back to normal sometimes some tiles missing., And sometimes I have to reboot. And then other times it’ll just go back to the normal home screen and I have to restart the app.