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TimTheMadDog's avatar
TimTheMadDog
Reel Rookie
9 months ago

Roku TV Shutting Off On Certain App

Hey There ! Maybe someone might have some input for my problem. My Roku Tv goes blank after every news story on an app called HayStack News. I have to hit the back button on the remote to go to the next news story ! I tried deleting the app and reinstalling it and it seemed to work for awhile then it started again. Besides being annoying as **bleep** I like to leave it on for my dogs when I’m not home so there is always some background noise so they don’t go nuts with every little noise they hear. Anyone have a clue what could be the problem ? Thanks !

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Welcome to the Roku Community, TimTheMadDog!

    Thanks for reaching out. We'd like to share some steps to help you resolve this. 

    If your device has been streaming for four hours without receiving commands from your Roku remote or the mobile app, the Roku platform interprets this as inactivity on your Roku device. If you do nothing, playback will stop after a moment, your Roku device will exit the channel back to your Home screen, and data will no longer be downloaded over your internet connection.

    To disable this, you may navigate to your Home screen. Scroll up to down to select Settings > Network > Bandwidth saver > Off. 

    For reference, you may visit our support article dedicated to this: How to use Bandwidth Saver to avoid going over your internet data cap

    Please keep us posted on how it goes and we'll go from there.

    Best regards,
    Carly