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riccode's avatar
riccode
Reel Rookie
3 years ago

Roku TV Screen mirroring not working anymore

Screen mirroring stopped working today. Followed every step in this discussion, nothing worked.

Model: 5315X - Roku TV

Serial number: 2N0055827687 (6Y46D5827687)

Software version: 11.5.0 build 4312-12

Timestamp: 2022-12-10T17:29:38Z

issue ID: 87-494-969

Was working yesterday. Now it fails almost immediately, the purple "connection" screen comes up, but fails before any progress bar is displayed. Connection fails on 3 different devices (two phones and a laptop). Tried all the steps, including changing the wireless to 2.4Ghz and a full factory reset.

Please advise.

2 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    riccode

    Thanks for the post.

    Can you please provide more detailed information about the issue you are experiencing?

    • what brand, model and OS are the devices you are trying to screen mirror
    • what are the exact steps to reproduce the issue
    • can you provide a screenshot of what you are seeing on screen when this issue occurs

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

    • riccode's avatar
      riccode
      Reel Rookie
      3 years ago

      Brand, Model, OS: 1) Acer. System Model Swift SFX16-51G, OS Name Microsoft Windows 11 Home
                                     2) Samsung. Galaxy A5. Android version 8.0.0

      Steps to reproduce: Press "smart view" on phone. Press "Connect to a wireless display" on laptop.

      Screenshot: Not much to see.The purple screen cast icon appears on the TV for about 2 seconds, then briefly goes black, then returns to the home screen.