Forum Discussion

DaveWood's avatar
DaveWood
Binge Watcher
3 years ago

Roku Tv restarts every 20 minutes after the latest update

ever since my Hisense Roku tv system update 12.5.0  its been freezing and restarting approximately every 20 minutes,  it doesn't matter what input or channel app I am on,  this is getting frustrating...
DaveWood's avatar
DaveWood
Binge Watcher
2 years ago

Too More reports  same tv so I didn't repeat the model/ serial number or software version as they have not changed.

Time stamp,2023-11-14T22:58:12z

77-457-858

 

Time stamp 2023-11-16T02:45:07z

77-459-525

 

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, DaveWood

Thanks for keeping us posted.

We appreciate your updates regarding this. For the time being, the appropriate team is currently investigating this issue. Any detailed related to this will be provided here.

All the best,
Kash