Forum Discussion

Zoegamnin's avatar
Zoegamnin
Newbie
9 months ago

Roku tv not is not working. Please help

the power button cuts it on and off. But the rest of buttons do not work to navigate the tv at all. You can hear the clicking noise as if your pressing and choosing an option but nothing works and tv screen fades out within 10 seconds.

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    9 months ago

    Hi Zoegamnin,

    Welcome to the Roku Community!

    Thanks for letting us know about the behavior you've experienced on your Roku TV. We want to investigate this issue to determine what's happening and how we can help, but we need more details.

    Refer to these questions to better identify the issue you're experiencing:

    • What is the brand of your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
    • When did you notice the issue start?
    • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
    • What troubleshooting steps have you taken so far to resolve the issue?

    With more detailed information, we'll be able to assist you further.

    All the best,
    Chel