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MingoAv1950's avatar
MingoAv1950
Reel Rookie
6 years ago
Solved

Roku TV non roku wired speaker, no audio

Hi, my Vizio tv used a powered speaker for surround audio; it works fine by rca cables; tv now (rip) and I purchased a Roku TCL tv, now I can not pair the speakers to this tv fallowing the configuration steps.Does it have to be a Roku speaker to work? If mines work, please tell me how? Thanks have a good day.

  • RokuTannerD's avatar
    RokuTannerD
    6 years ago

    MingoAv1950  Thanks for reaching out. Your Roku TV can only be wirelessly paired to Roku TV Wireless Speakers. If you are trying to use an external audio system or speakers, they will need to be connected to your TV using either the HDMI ARC port on the TV, an optical audio cable (if your TV provides this option) or via the 3.5mm audio jack. 

    For more help and support settings up your Roku TV, feel free to contact your Roku TV manufacturer directly. They provide additional assistance and can help answer any other questions that you may have regarding your TV or it's features. You can reach them here: https://support.tclusa.com/televisions
    or by phone at 1-877-300-8837. 

     

    Thanks,

    Tanner

12 Replies

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  • MingoAv1950's avatar
    MingoAv1950
    Reel Rookie
    6 years ago
    MingoAv1950 wrote:

    Hi, my Vizio tv used a powered speaker for surround audio; it works fine by rca cables; tv now (rip) and I purchased a Roku TCL tv, now I can not pair the speakers to this tv fallowing the configuration steps.Does it have to be a Roku speaker to work? If mines work, please tell me how? Thanks have a good day.

    As I see no one has an answer to my issue, meaning that I have to keep trying to make it work.thanks

  • RokuTannerD's avatar
    RokuTannerD
    Retired Moderator
    6 years ago

    MingoAv1950  Thanks for reaching out. Your Roku TV can only be wirelessly paired to Roku TV Wireless Speakers. If you are trying to use an external audio system or speakers, they will need to be connected to your TV using either the HDMI ARC port on the TV, an optical audio cable (if your TV provides this option) or via the 3.5mm audio jack. 

    For more help and support settings up your Roku TV, feel free to contact your Roku TV manufacturer directly. They provide additional assistance and can help answer any other questions that you may have regarding your TV or it's features. You can reach them here: https://support.tclusa.com/televisions
    or by phone at 1-877-300-8837. 

     

    Thanks,

    Tanner

    • Sjmckee49's avatar
      Sjmckee49
      Newbie
      5 years ago

      I have the TCL Roku 55”. I cannot get my Bose sound system to configure using the device settings, nor will it operate using the 3.5mm sound cord to RCA plugs that connect to back of my sound system.

      Am I stuck retiring the Bose system and buying a Roku sound system???

      Your previous response says use the 3.5mm Jack. It doesn’t work!!!!

      • Wsm021's avatar
        Wsm021
        Reel Rookie
        3 years ago

        I can ditto that statement, have tried every configuration in the settings and am still unable to use my speakers (3.5mm jack conncection)

    • jfl1950's avatar
      jfl1950
      Newbie
      3 years ago

       I have a Onn Roku 50" TV and a pair of the Onn bookshelf speaker model 100008403 can't get it to connect to my Onn Roku 50" TV.

      I have the settings on the TV set to auto now had them on passthru.

      I even restarted the TV.

      The speakers work with my phone just Not the TV.

      The TV connects to my subwoofer and sound bar.

      So why not the TV?

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        jfl1950, as far as I know, Roku TVs only work with Roku wireless speakers, not Bluetooth speakers.

      • Wsm021's avatar
        Wsm021
        Reel Rookie
        3 years ago

        If connected by bluetooth yes, to use my Bose speakers I have to connect them to my phone and then use ‘private listening’ in the roku app. Fair warning it’s an unreliable workaround as the app will randomly disconnect