I understand, DanofDecaturGA!
Do you have other phones on which you can download the Alexa app? If so, let's try it on those and see if Alexa will discover the Roku TV.
Let us know what you find!
Roku Community Team
Roku model is 42PFL6574/f7 H505X
X020000sxd58 (some441sxd58)
14.6.4 Build 9915-E5
GC ver 14.5.10
ID 58-365-313
My Phone is Apple iPhone 8 Model MQ7R2LL/A running IOS version 16.7.11
I have uninstalled the Alexa app and disabled the Roku skill. Created a different Roku account. Reinstalled the Alexa app and enabled the roku skill.
reset all roku devices in the house and reset up the roku TV. Changed the password in the Roku account. Set the TV up. TV was found in the Roku account but still is not discovered in the Alexa app.
Reset the TV again and went back to my original (this ) account. Set it back up. Disabled the Roku Skill and removed the Alexa app and reinstalled it. Re-enabled the Roku skill but of course the set was still not discovered by Alexa.
One odd thing. I installed the Roku app on my phone. It show the Roku TV in the account but if I click on edit information it says account does not match. you will need to sign in using the account registered to the bedroom. Well I am signed into that account. How else would I be able to see the TV and view system info? I am logged into the Roku app using this user name and password.
Thanks for the info! DanofDecaturGA
Before we dig into this further, let's try checking a few things:
If all of these are checked, and you are still having problems, please let us know.
Roku Community Team
Yes everything is on the 2.4G wifi. yes correct Roku account.
I am not seeing an add device tab in the alexa app under devices. I am seeing my other streaming boxes show up. When I tell Alexa to scan for new devices or use the Roku skill to find new devices the Roku TV is not found. As I have removed and reinstalled the Alexa app many times I feel I must be running the latest version of alexa.
is there a level of reset above factory? Done the factory reset and setup multiple times. I'm beginning to think i have a hardware failure. When the probable has been rules on the only thing left is the improbable.
Thank you for providing the additional information and for your cooperation during the troubleshooting process. We have forwarded your information to our team for further investigation. We'll keep you updated as we have more information.
Roku Community Team
Just got off the phone with Philips customer no service. She said the TV is working and I should install an Alexa app on the TV. Has your team come up with anything further.
