Forum Discussion

Starflight4842's avatar
Starflight4842
Channel Surfer
5 months ago

Roku tv keeps disconnecting from WiFi

Hello there, 

 

Following the most recent update, my Roku TV seems to constantly disconnect from the wifi which means that every single time I turn it on I have to reenter my WiFi details, before the most recent update, I didn't have to do this at all and I can't seem to find a way to fix it. 

 

On top of this the sharp support page has a 404 error message which is frustrating. 

 

The Wi-Fi itself isn't the issue, I think the most recent update is a little bit buggy, please fix this problem... 

tv & player wifi

11 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    5 months ago

    Hey there Starflight4842, and welcome to the Roku Community!

    Thanks for letting us know about the connectivity issue you're experiencing.

    To help us figure this out, could you share the following information:

    • Model and OS version of your Roku device
    • Issue tracker ID
    • A few screenshots of the screen

    Your help is appreciated!

    Best,

    The Roku Community Team

    • Starflight4842's avatar
      Starflight4842
      Channel Surfer
      5 months ago
      • Model and OS version of your Roku device

      Sharp model: 32GD2x25K

      Not sure how to find the OS version

      no idea how to get this, my remote hasn't got a mic and the pressing home and back buttons 5 times didn't work 

      • A few screenshots of the screen

      I can't seem to be able to send photos due to them exceeding the 3mb file limit 

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        5 months ago

        Hey Starflight4842 

        Thank you for keeping us posted!

        Our team would like to gather more details to review and investigate. Could you please try to get the Tracker ID again by pressing the Home button five times, followed by the Back button five times, in quick succession? and provide us with this ID).
        We look forward to hearing from you soon.
        Thanks,

        The Roku Community Team

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    5 months ago

    Hi Starflight4842,

    We would like to follow up with you about this issue. Can you try to check for any software updates on your Roku TV. It's under Home > Settings > System > Software update, then Check now and see if the issue persists.

    Looking forward to your update.

    The Roku Community Team

    • Starflight4842's avatar
      Starflight4842
      Channel Surfer
      5 months ago

      I have performed this but the problem still persists I even tried resetting the network connection and had no luck