Forum Discussion

Italnubian's avatar
Italnubian
Newbie
3 years ago
Solved

Roku TV keeps crashing with all Apps.

All Apps in my Roku crashes. Every app plus the TV is up to date. What other steps can I use to fix this issue. The Netflix, Prime, Max, YouTube, etc just crash. 

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    A warm welcome here at the Roku Community, Clintmax!

    We appreciate you for raising your concern with us. Rest assured that we will find you the best resolution possible. 

    May we first know when did this issue occur? In addition, what troubleshooting steps have you taken to try and resolve the issue? Furthermore, we highly recommend checking for the latest OS updates on your TV by navigating to your Home screen. Scroll up or down to select Settings > System > System update > Check Now. 

    It may be possible that this is one of the reasons why your TV keeps crashing or restarting on its own. Keep us updated on how it goes! We'll be anticipating your response. 

    Kind regards,
    Carly

13 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    3 years ago

    Hi Italnubian,

    Welcome to the Roku Community!

    Thanks for bringing this to our attention about the app crash on your Roku. We'd like to take a closer look at this.

    When did the issue occur? What are the steps to reproduce the issue? Have you tried connecting your device to an alternative network, such as a mobile hotspot, to see if you're still seeing the same issue occur?

    Let us know more about this so that we'll be able to work on additional troubleshooting.

    Regards,

    Rey

    • DFlansburgh's avatar
      DFlansburgh
      Newbie
      3 years ago

      We are also having the same issue. Everything is up to date. Anytime of day that I try to open Netflix, Prime, or Disney +, it’ll let me select what I want to watch but when the show or movie goes to play, the TV goes to the Home Screen (acting like I hit the home button on the remote). I have had this issue for about a month but never reached out until now. It continues to happen no matter how many times you restart the tv or app to watch something. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        3 years ago

        Hi DFlansburgh,

        Welcome to the Roku Community!

        We understand that you're having a problem with your apps or channels on your TV since it will immediately go to the Home screen after launching. We're happy to help. Have you tried connecting your device to an alternative network, such as a mobile hotspot, to see if you still see the same issue occur? If the issue still persists, can you please provide this information through your Roku TV:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

        Thanks,

        John