Forum Discussion

jcqcln's avatar
jcqcln
Reel Rookie
2 years ago

Roku TV keeps crashing and restarting

I noticed my Roku TV kept crashing and restarting while I’m watching Prime. I have unplugged my TV and waited, I have done system restart, I have pressed the home button five times trick, I have done a network connection restart. After doing all of this, my Roku TV continues to have the same issues of just crashing and then restarting for half an hour. Finally I did a factory reset and then it happens again while I’m setting up the Roku! I’ve linked a video to show my frustrations. I don’t know how out of nowhere I’ve suddenly got terrible issues such as this. I’ve added a video to show how bad the restarting was. Makes me want to never use Roku ever again.

https://youtube.com/shorts/gIDxfV-hT4Y?feature=share 

5 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi jcqcln,

    Thanks for posting in the Roku Community!

    We are happy to help with your Roku TV since it will keep restarting and crashing. Is the issue happening on all contents or channels, or is it isolated to one content or channel? (Specify) . Is your TV currently powered on and connected to a wall outlet?

    With more detailed information, we will be able to assist you further.

    Thanks,

    John

    • Peeps48's avatar
      Peeps48
      Newbie
      2 years ago

      I am having problem with my TCL Roku restarting after watching a channel for about 15 seconds and goes back to the sign on screen.  No problem with the cable input.  I have tried  reconnecting, rebooting, no improvement.  Can not watch any of the channels.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Peeps48 beckx020

        Thanks for posting here in the Roku Community.

        We're sorry to hear about this kind of experience you had, and we'd like to assist. We also want to appreciate your efforts and taking the time to attempt to resolve the issue. This issue needs further investigation, and we need your help with that. Kindly provide the following details below:

        • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
        • Does this issue occur on a specific channel/s? If so, what channel/s and what version/build are the channel/s? (This can be found by selecting the channel on the Home screen and pressing the * button).
        • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • A photo or video clip referring to the issue,

        Once we have this information, we will be able to investigate further. We hope to hear back from you.

        All the best,
        Kash

    • jcqcln's avatar
      jcqcln
      Reel Rookie
      2 years ago

      At first, we thought it was with Prime channel. Sometimes we were able to watch hours long on YouTube just fine, but other times we were experiencing the same issue. We ultimately decided to get rid of it and switch to a different brand TV.

  • beckx020's avatar
    beckx020
    Newbie
    2 years ago

    I have a tcl 43 inchroku tv. for a year it worked ok. then it started doing this same thing.freezes and reboots. I talked to tcl and we did every reset there was. even did a factory reset. So, I bought a new roku tv a JVC. first day I was watching it after I set it up, IT WAS DOING THE SAME THING. I have a small **bleep** tv that I use a roku ultra on and it never does thi.

     

    SO... when are you going to fix this/ I'm SO mad I could spit!!!!!