Forum Discussion

dyshanellm_'s avatar
dyshanellm_
Reel Rookie
2 years ago
Solved

Roku TV is not turning on

My Roku tv cut off by itself. I tried unplugging it and plugging it back to power on and it still is not turning on. It is day 2 and my TV will still not turn on. I just bought this TV two months ago...
  • renojim's avatar
    renojim
    2 years ago

    dyshanellm_, who made the TV?  If it's someone other than Roku like TCL, Hisense, onn, etc., you should contact them.  If unplugging it for an extended period (an hour or so) doesn't help, there's not much else to try.  It should still be covered by the manufacturer's warranty, but if the manufacturer wasn't Roku, you'll need to contact the actual manufacturer.

    Where can I get support for my Roku TV™? | Official Roku Support

     

renojim's avatar
renojim
Community Streaming Expert
2 years ago

dyshanellm_, who made the TV?  If it's someone other than Roku like TCL, Hisense, onn, etc., you should contact them.  If unplugging it for an extended period (an hour or so) doesn't help, there's not much else to try.  It should still be covered by the manufacturer's warranty, but if the manufacturer wasn't Roku, you'll need to contact the actual manufacturer.

Where can I get support for my Roku TV™? | Official Roku Support

 

dyshanellm_'s avatar
dyshanellm_
Reel Rookie
2 years ago

On the bottom center of the tv it does state “onn” and located on the far right of the tv it states “Roku TV” so I’m assuming the manufacturer is onn. I will contact them. Thank you for your help!

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    onn is Wal-Mart's private label.   Wal-Mart has a pretty good return policy -- or at least they used to, I haven't needed to test it in quite a while.