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Ricg777's avatar
Ricg777
Channel Surfer
11 months ago

Roku TV insanely dim/dark screen

Mine is the same and the Brand is Kogan. In night movie shots, you can see the occasional teeth and eyeballs shots which are barely visible, and all actors in all movies are the same black on black, and I HAVE DONE EVERYTHING ON APPS, TV, COMPUTER, etc to get maximum brightness and contrast "maximum" and I can't discern who is who when the Movies Sun Goes Down. I cannot discern who is who other than the voices of males and females.

 

TV insanely dim/dark screen, MORE, EVERYTHING IS MIDNIGHT WITH NO LIGHTS ANYWHERE.

1 Reply

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    11 months ago

    Hi Ricg777,

    Thanks for bringing this to our attention.

    We understand and share your sentiments. We'd be glad to look into this.

    May we know the following details?

    1. When did the issue start?
    2. What channels have been affected so far?
    3. Did the troubleshooting steps you have tried include performing a system restart?

    If not, we would recommend it by going through Settings > System > Power (skip if the option is unavailable) > Restart.

    If the issue is persistent, please let us know.

    All the best,
    Janadee