I have a 2019 Roku Smart TCL wireless TV #32S325 (NO ETHERNET). Having some wireless connection issues. Sometimes it works sometimes it does not. Just wondering if i can buy a Roku Ultra and use the ethernet port and then use hdmi cable to connect to TV and bypass the wireless. Not sure if this will confuse wifi software. I have ethernet almost everywhere but this room and i can add it if i have to. Not looking to move modem/router. The router/modem is under 20 feet away but it is in a different building and passes through 2 exterior house walls. I can send the TV back if i have to and get one with a ethernet port. Contacted Roku support twice and no answer, just a ticket number...Thanks, Peter

"peter_h" wrote:I have a 2019 Roku Smart TCL wireless TV #32S325 (NO ETHERNET). Having some wireless connection issues. Sometimes it works sometimes it does not. Just wondering if i can buy a Roku Ultra and use the ethernet port and then use hdmi cable to connect to TV and bypass the wireless. Not sure if this will confuse wifi software. I have ethernet almost everywhere but this room and i can add it if i have to. Not looking to move modem/router. The router/modem is under 20 feet away but it is in a different building and passes through 2 exterior house walls. I can send the TV back if i have to and get one with a ethernet port. Contacted Roku support twice and no answer, just a ticket number...Thanks, PeterYou can absolutely use a Roku box or Stick on a Roku TV. It won't confuse the TV. It might confuse the user, if you think you're on one but are actually on the other, but the TV will be just fine.

peter_h If wireless troubleshooting isn't helping resolve the issue you're running into, please PM me with your Roku account email address, the serial number of your TV from Settings>System>About, along with more details about the issue you're running into and I'll follow up directly to assist you further!Thanks,Tanner

Smmoore2, I tried a different ethernet adapter and it didn’t work and now I’ve tried this Plugable USB 2.0 & still can’t get it to work. I read a bunch of other people’s posts about this exact adapter and I’ve done the system restart several times. Is there a trick to this? Do I need to be on a wireless network first or something?

You could also try changing the WiFi channelOn ur router/gateway. Poor WiFi connectivity can be do to interference and a simple channel change can help.Best,Jeff

Roku TV Ethernet connection?

14 Replies

Replies have been turned off for this discussion

DBDukes
Community Streaming Expert
7 years ago
"peter_h" wrote:
I have a 2019 Roku Smart TCL wireless TV #32S325 (NO ETHERNET). Having some wireless connection issues. Sometimes it works sometimes it does not. Just wondering if i can buy a Roku Ultra and use the ethernet port and then use hdmi cable to connect to TV and bypass the wireless. Not sure if this will confuse wifi software. I have ethernet almost everywhere but this room and i can add it if i have to. Not looking to move modem/router. The router/modem is under 20 feet away but it is in a different building and passes through 2 exterior house walls. I can send the TV back if i have to and get one with a ethernet port. Contacted Roku support twice and no answer, just a ticket number...
Thanks, Peter

You can absolutely use a Roku box or Stick on a Roku TV. It won't confuse the TV. It might confuse the user, if you think you're on one but are actually on the other, but the TV will be just fine.
RokuTannerD
Retired Moderator
7 years ago
peter_h

If wireless troubleshooting isn't helping resolve the issue you're running into, please PM me with your Roku account email address, the serial number of your TV from Settings>System>About, along with more details about the issue you're running into and I'll follow up directly to assist you further!

Thanks,
Tanner
peter_h
Visitor
7 years ago
Thanks for the reply. Peter
jagreenough
Visitor
7 years ago
You could also try changing the WiFi channel
On ur router/gateway. Poor WiFi connectivity can be do to interference and a simple channel change can help.
Best,
Jeff
twiceover
Roku Guru
7 years ago
Or try a USB adapter. I used a "Plugable e100" and it worked fine.

https://www.amazon.com/gp/product/B0048 ... UTF8&psc=1
- katiep9
  Newbie
  6 years ago
  I tried to connect my TCL Roku 32" TV using the USB/Ethernet adapter but it didn't seem to work. The TV doesn't seem to recognize the connection at all. Did you have to change any setting in the router?
not_a_knowitall
Reel Rookie
6 years ago
Just yesterday I found a video on YT that helped me solve my connectivity issues. Do a search for wifi won’t stay connected on roku television. It is a short but simple video that should fix the problem without costing you more money. I do not remember the gentleman’s name though. Found it...
https://www.youtube.com/watch?v=WLdLXqk7a50
Smmoore2
Newbie
6 years ago
Mine worked after I plugged it up and restarted the TV.
#plugableUSB2.0 #ethernetadapter
Plugable USB 2.0 to Ethernet Fast... https://www.amazon.com/dp/B00484IEJS?ref=ppx_pop_mob_ap_share
- ZeroGravityFire
  Reel Rookie
  6 years ago
  Smmoore2, I tried a different ethernet adapter and it didn’t work and now I’ve tried this Plugable USB 2.0 & still can’t get it to work. I read a bunch of other people’s posts about this exact adapter and I’ve done the system restart several times. Is there a trick to this? Do I need to be on a wireless network first or something?
  - ZeroGravityFire
    Reel Rookie
    6 years ago
    Nvm I got it! Did a factory reset, signed into my Wi-Fi network, signed back into my Roku account, ran through all the updates, and it picked up my wired connection automatically. I verified this through network connection settings. So happy! I’ve had this TV for 5 years and it’s been so ridiculously slow it’s impossible to watch anything. Finally useable!