Forum Discussion

DrPMrT's avatar
DrPMrT
Newbie
2 years ago

Roku tv casting for android not working once it does updates after factory restore

Have a roku tv which used to cast from Samsung s22 and then it no longer shows up on phone. Did a factory reset on TV and then TV shows up in samsung dex/ smart view casting list then TV does updates and it no longer shows on phone in list of devices on dex / smart share. So your update for roku tv disables smart share / dex on Samsung android device! Yes I've checked mirroring settings etc it used to work until tv updates !

5 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi DrPMrT,

    Welcome to the Roku Community!

    We see that you're having an issue accessing screen mirroring on your Roku TV, and we'd like to help.

    It seems like you've done enough for this. To help you even better, please share with us the details below.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Mobile device brand, model, and OS

    We'll be looking forward to hearing back from you.

    Thanks,

    Rey

    • SimpleLiving's avatar
      SimpleLiving
      Newbie
      2 years ago

      Hi,

      I am having a similar problem. My Hisense Roku TV would cast from my Samsung S20 no problem but has suddenly stopped.

      I have checked all setting as per other posts but no resolution.

      Issue report tracker:

      Model: C259GB - Roku TV

      Serial number: X00200LXMNTU (S07GG00XNMTU)

      Software version: 12.5.0 build 4176-AF

      GC version: 10.4.45

      Issue ID: TU-018-070

       

      Thanks in advance.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi SimpleLiving,

        Greetings from the Roku Community!

        We appreciate you sharing your experience about this issue and the information requested about it.

        We'll take care of this and forward it over to the appropriate Roku team for further review. We'll make sure to get back here once we have an update available.

        Thanks,
        Rey