Forum Discussion

Lei1's avatar
Lei1
Newbie
29 days ago
Solved

Roku TV can't connect to new wifi using Roku app

I have a Roku TV and I just got a new Wi-Fi network . I am using the Roku app as my remote. I am trying to setup the new WiFi network but I can't get to settings on my Roku TV plus my Roku TV is not showing up under devices. It was there before. It's showing under my account. 

mobile app
Roku TV
  • RokuRiamie-D's avatar
    RokuRiamie-D
    29 days ago

    Hello, Lei1​

    Thanks for posting!

    We get that your Roku TV is not listed under "Devices" on your Roku mobile app. We're here to assist you.

    A Roku device or Roku TV will only work with the Roku mobile app if it is connected to the internet. Therefore, if you are attempting to update or change the network connection of your Roku TV, you must use a physical Roku remote, as it will be disconnected from your previous internet service. This disconnection prevents the Roku TV from appearing on the device list in the Roku mobile app, since it will only detect devices connected to the same Wi-Fi network.

    Click here for more info.

    Roku Community Team

2 Replies

  • Strega2's avatar
    Strega2
    Roku Guru
    29 days ago

    It's good to have a remote but if you want to be online even quicker, you can set the SSID and password of the new router to be the same as the previous one.  If you do that, the Roku will usually just reconnect without knowing anything has changed.  

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    29 days ago

    Hello, Lei1​

    Thanks for posting!

    We get that your Roku TV is not listed under "Devices" on your Roku mobile app. We're here to assist you.

    A Roku device or Roku TV will only work with the Roku mobile app if it is connected to the internet. Therefore, if you are attempting to update or change the network connection of your Roku TV, you must use a physical Roku remote, as it will be disconnected from your previous internet service. This disconnection prevents the Roku TV from appearing on the device list in the Roku mobile app, since it will only detect devices connected to the same Wi-Fi network.

    Click here for more info.

    Roku Community Team