Forum Discussion

Tj90's avatar
Tj90
Reel Rookie
2 months ago

Roku TV buffers when changing resolution after an update

After the latest update 14.5.4 my Roku TV is unwatchable. It doesn’t matter which app, it shows everything in the most horrible screen resolution, and if I’m able to change the resolution manually then it just buffers continuously. I did everything the internet recommended and I was on the phone with customer service for an hour this weekend, and nothing has helped. They’ve now told me to just wait for the next update and hope for the best. This TV is less than five months old. It’s insane that they can push through an update that essentially breaks your TV and then have no fix for it.

OS Update
Roku TV

4 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 months ago

    Hi, Tj90 

    Thanks for reaching out,

    I understand the issue you have encountered with your Roku TV, and I appreciate you bringing this to us.

    Our team would like to take a closer look. Can you share with us the details below:

    • Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Specific description of the issue.
    • A photo or video referring to the issue.

    The details we have requested are important for us to investigate this further.

    Keep us posted.

    Thanks,

    Roku Community Team

    • Tj90's avatar
      Tj90
      Reel Rookie
      2 months ago

      I already have a ticket number since I spoke to customer service on Sunday and I provided all of the information that you are requesting. That ticket number is 11843236. Let me know if you need more or if you have a solution because the TV is still not working properly and a new update is not available.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 months ago

        Thanks for keeping us posted, Tj90

        I see that you've already contacted our support team regarding this matter.

        For us to progress with our investigation, providing the requested information can help us review the issue further.

        Keep us posted.

        Thanks,

        Roku Community Team