Forum Discussion

DagnyeDogMom's avatar
DagnyeDogMom
Newbie
2 years ago

Roku TV (All brand) - Multiple channel going back to Home Screen.

RokuCarly Carly- please make sure to keep the community updated. I am another really unhappy customer. It is my Roku tv (NOT the tv that I have an older roku device added to a smart tv) that has be...
bamashooter's avatar
bamashooter
Streaming Star
2 years ago

None of the posted remedies have worked for me. I have 2 Roku TVs. A 32" ONN in my spare bedroom / home gym. A newer 65" ONN 4K is now my primary tv. Bought it for the superbowl. Worked great and the resolution in 4K was great. I have YTTV. The only thing I haven't tried is using an ethernet cable instead of wireless. I'm pretty sure that's no remedy. Though rural, I have fiber to the house and it's excellent. More than enough oomph to easily run 4K.

Shortly after the superbowl, I searched for other 4K programming. Not much available so I went to Youtube and watch a few scenic videos. Nice.

In the past 2 weeks, when viewing 4K, the programming stops and the tv reverts back to the Roku home page. Has yet to happen with non-4K programming. Cancelled the YTTV 4K option. Very disappointed and actually quite amazed this problem has continued for so long through the Roku community. Fortunately, I purchased a 2 year warranty for the new tv. Though it'll be a royal pain to remove and install a better model, I will definitely do so when the urge hits me. Otherwise, I really like the tv. I was impressed with the other Roku features, pro remote, etc. That's what drove me to replace my Toshiba with the 65" Roku. If I begin experiencing this anomaly with non-4K programming, the tv will be gone and never again will any Roku product be welcome in my world. Including the little 32". More than enough time has passed for my fellow Roku owners to be made whole again. Collectively, there may be available options to right this wrong.  

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi bamashooter,

    Thank you for posting here in the Roku Community!

    We appreciate you letting us know about your streaming issues on your Roku TV. We will work with you to know what went wrong so we can assist you further and fix the issue. For us to better understand the issue that you are experiencing, kindly provide us with additional information.

    • Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)
    • Are you getting any error messages or error codes while trying to play content?
    • How far is your Roku TV from your network router?
    • Have you tried restarting your network router?

    In the meantime, please check out this support article about streaming 4K Ultra HD (4K) or High Dynamic Range (HDR) content for more details.

    We look forward to hearing from you and looking closely into this issue. Thank you!

    Kind regards,                                                                                                                                          Eunice

    • bamashooter's avatar
      bamashooter
      Streaming Star
      2 years ago

      Thank you. All official "Roku" and others recommended remedies have been performed. Any "channel", app, etc broadcasting 4K. No error msgs, codes, etc. Distance is approx. 4 meters.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi bamashooter,

        Thanks for the response!

        In this case, we will coordinate this with our relevant Roku team for further investigation and correction. With this being said, kindly provide us with the following details below:

        • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About.)
        • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button.)
        • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.)
        • What are the specific isolated channels?
        • A photo or video clip referring to the issue.

        We look forward to hearing your response and receiving your device details.

        All the best,
        Chel