Hi Suejetski,
We appreciate you providing these details here in the Roku Community!
Please provide us with the missing information. Roku device serial number, and device ID (these can all be found in Settings > System > About).
In the meantime, kindly try to restart your network router, restart your system, and see if it fixes the issue. Also, how far is your Roku device from your network router? Do you have cellular data so we can try connecting your device to your hotspot?
Let us know how it goes, and we'll be glad to further assist you.
Kind regards,
Eunice
