Forum Discussion

Taurus17's avatar
Taurus17
Newbie
3 years ago

Roku TV 55 inch screen black sound is on

Screen went black this morning while watching live TV.  Sound continued to work.  I tried the reset button but that didn't work. 

2 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Taurus17,

    Welcome to the Roku Community!

    Thanks for posting and we'd be happy to take a closer look to see how we can help get you up and running.

    Can you please verify if the issue only occurs on Live TV or all channels on your Roku device?

    If you are having an issue with your Roku TV screen going black but can still hear the audio, customers have reported that unplugging your device for 5-10 minutes and then plugging the Roku TV back in resolves the issue.

    Please keep us posted and we'll continue assisting you from there.


    Best regards,
    Mary

  • Stefphobic's avatar
    Stefphobic
    Reel Rookie
    3 years ago

    The same thing happened to me. I talked to Roku support and TCL and they said there is nothing they can do. I did a hard reset, left unplugged over night, both multiple times. Nothing worked. They told me to file an insurance claim. If yours fixes please post here if you could!