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Gary9's avatar
Gary9
Channel Surfer
2 months ago

Roku tech support is vague or non-exsistent

You might say, is non-existent. Don't get me wrong, the platform is extraordinary. But if you have device issues & they are not generic you can either trash the device & get a new one, (hopefully it works) or live with it. I am partially deaf. I need Closed Captioning. The Roku Ultra I bought last December, the Closed Captioning will work for about 4 or 5 days and stop. The only way I can get it to work again is to do a system reset. And yes, I do & have checked to see if I'm running the latest software. I have tried the chat support & after getting bounced around & delay, I gave up. The thing is, I know how to reset it, but my wife also has a hearing problem may get confused. Other than the described problem, it works great. Guess I have to live with it.

1 Reply

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 months ago

    Gary9 

    Thank you for sharing your concerns about the closed captioning issues. We’re here to help!

    Did this problem start after a recent update? Also, is it happening in all apps or just in a specific one?

    In the meantime, you can check out this support article for tips on how to enable closed captioning.

    Hope this helps!

    Roku Community Team