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bohratom's avatar
bohratom
Streaming Star
4 months ago

Roku TCL 4K TV FIOS QAM channels not showing guide data for any HD Channel

I've been using my Roku TCL 4K for a couple years now using the FIOS Coax (unencrypted QAM256) connection and I'm able to view all the Local channels in both SD and HD with no problems and guide data is populated correctly for all the SD Channels. The issue I have is all the guide data for the HD channels is empty and has been since I first started using it years ago and decided today to see if there is any work around to populate the guide data for HD Channels. As I stated I can view all the HD channels correctly but I constantly have to scroll the guide to view the SD guide program listings. Anyone else with Cable/FIOS have the same issue or do your HD channels populate the guide program listings correctly?

thanks

Rick

2 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    4 months ago

    Hi bohratom,

    Thank you for posting here in the Roku Community!

    We will be more than happy to investigate your problem. Can you please provide the following details?

    • Could you share a photo or video clip with us?
    • What troubleshooting steps have you taken so far?

    We look forward to hearing from you soon and gathering your details.

    Thanks,
    The Roku Community Team

    • bohratom's avatar
      bohratom
      Streaming Star
      4 months ago

      The Photo shows the top 3 SD channels all have program listings populated and the bottom 3 HD channels all show NO Information which is what all my HD channels have. I have tried removing all channels and then rescanning a couple times but the issue is persistent. 

      thanks

      Rick