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bohratom's avatar
bohratom
Streaming Star
3 years ago
Solved

Roku TCL 4K HDR TV update 12.0, my Roku live guide is missing channels plus lost all my QAM channels

My TCL Roku 4K HDR was updated to Roku version 12.0 just a couple of hours ago and thus far it's been a mess. First I lost all my Cable QAM channels so not even sure if I can scan them again and seco...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for posting in the Roku Community in regards to the issue you are experiencing with the Live TV guide.

    Please be aware that we believe this issue is now resolved and invite you to check if you are still experiencing an issue.

    Please keep us posted and we will be able to investigate further should the issue persist.


    Happy Streaming,
    Danny

bohratom's avatar
bohratom
Streaming Star
3 years ago

Seems many other Roku customers having the same issue, here is a Reddit Thread about the Live Guide and how to view your Antenna/QAM channels again. 

Over-the-air channels or Cable Qam, to receive them once again while we wait out the software update resolution, if you are using a Roku TV, go to your home screen, settings, TV inputs, scroll to antenna TV, manage channels. Put a checkmark in the "Hide Streaming Channels". This worked for me and I was able to see and view my antenna channels once again. If this is a software glitch, hopefully Roku can get it straightened out soon.

 

https://www.reddit.com/r/Roku/comments/1387nsl/live_tv_problems/

Joshhaha's avatar
Joshhaha
Newbie
3 years ago

Hey that’s my post