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Brian4750's avatar
Brian4750
Streaming Star
2 years ago

Roku Support ticket Update request.

Where can I get an Update to an open Roku Support ticket.

Roku Customer Support reference #: 8812085

Created on 12/16/2023

no response since creation.

1 Reply

  • Brian4750's avatar
    Brian4750
    Streaming Star

    While Google Home and Alexa see new TV, they both think device in unresponsive.

    Steps attempted to resolve issues include:

    Hard reset TV and re-setup TV Twice.
    Forgetting Network
    Switching to Hot Spot and back.

    All result in the 2 services thinking device is offline.

    Apple HomeKit works with this TV as well as the other 2 I have.

    Google Home and Alexa only work with the 2 Older TV's

    All running latest Updates.