Forum Discussion

Rose_1's avatar
Rose_1
Reel Rookie
2 years ago

Roku support at a new low

Wow - just called 2 times:  first time, call dropped after 10 minutes of hold.  The second call the person kept putting me on hold, then returning and asking more questions, then just hung up.  

Roku is the pits these days.

My question is very basic.  They should be able to determine whether the device functions properly or not regarding wireless vs connected.  I've always been connected and suddenly, it always goes wireless.

Shame on Roku.  Am looking for a better product elsewhere.  Sure won't waste any more time and money when the connection cuts out, system indicates a strong wireless signal, yet the device is totally plugged into the router, all cables swapped out and support is clueless.

Ridiculously tired of all these people getting paid and they know nothing.  I'm polite, but they are cluelessly ill informed.

My goodness, even posting is a nightmare.  I'm so done with Roku

 

UGH!

 

 

 

tv & player wifi

1 Reply

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    Rose_1 

    Which device do you have?  And are you saying that you are losing the wired/ethernet capability of the device, but still able to connect using wireless/WiFi. (or is the device failing to see the wired availability at all).

    Also, check the OS version from Settings/System/About. (ie. are you on OS 13 or 12.5).