Forum Discussion

chasedean's avatar
chasedean
Visitor
7 years ago

Roku stuck on set up language screen and remote won't sync help

Remote wouldn't sync so I hard reset the roku by pressing reset button on back. It went to setup language page but when I tried holding sync button in battery department. Nothing happens. Help
TV & Player Setup
Trina_mack's avatar
Trina_mack
Reel Rookie
6 years ago

What you sent me I've done that and still nothing.  

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

Trina_mack Whhorn 

Thanks for the information.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

  • Pok3's avatar
    Pok3
    Newbie
    6 years ago

    Hi RokuDanny-R 

    can I send you a pm as well as I am also experiencing the same issue with my roku streaming stick (model 3600CA) being stuck at remote pairing screen after resetting roku to repair the remote connection...

    thank you

  • bjernigan23's avatar
    bjernigan23
    Reel Rookie
    5 years ago

    MCR 

    I finally called TCL customer support and they told me only one model of Roku remote works with our TV.  He told me which model I needed.  Got it ordered and sure enough, it worked!  Despite the newer Roku remotes stating they work with “all Roku TVs”, they don’t.

     

    i suggest calling TCL customer service and tell them the issues you’re having and see if they can help.  Best of luck!

  • dhb's avatar
    dhb
    Reel Rookie
    5 years ago

    Same problem with #49S325 TV and remote. Finally got it to recognize our wireless network, it immediately did an update, then stuck on the language screen. On/off is the only thing that works. Please advise

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    dhb 

    Thanks for the post.

    Based on your post, we are not quite sure if the issue is with your remote or during your setup. 

    If you are having remote issues, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    For a list of Roku TV manufacturers, visit our Community post here: Contacting Support for Your Roku TV


    Thanks,
    Danny

  • dhb's avatar
    dhb
    Reel Rookie
    5 years ago

    Interesting twist. After a factory reset didn't change anything on the 49S325, I decided to see what happened if I swapped remotes between the 49" and the 65". Surprise, it urns out our renters swapped the two Roku remotes, so while the one for the 49" worked with the 65", the reverse was not true. The remotes and TVs are now clearly so hopefully that won't happen again.