Remote wouldn't sync so I hard reset the roku by pressing reset button on back. It went to setup language page but when I tried holding sync button in battery department. Nothing happens. Help

I have this same exact issue on a streaming stick + 3810. After turning it on from having been off for 7 months, the enhanced remote would control the tv but not the Roku stick. After resetting the stick and remote each/both, the stick only hangs at the pairing/3s screen.I’ve read and tried all the non-responsive suggestions in the support articles repeatedly linked in these forums, tried a second enhanced remote to no avail while pairing remote 1 successfully to another Roku, and also turned off every Roku device and the Wi-Fi in my home through repeated resets and pairing attempts with no change in the behavior or blocked point in the process.I now have no way I can find of actually setting up the stick, please advise

"chasedean" wrote:C43865093143 is the only number on device. No idea what type. Just a little rectangle box. Says roku. Roku remote would not work when we plugged it into tv. So I reset the box manually. It went to language screen. Let's get started so after that came up I hit the sync in battery compartment. Light blinks green but it never syncs. Cannot get set started without remoteOkay, we've ruled out a Stick.And you're saying the words "Model No." don't appear on the box? Not on the bottom of the box, for instance? Because Roku usually puts the model number on the device itself.Apart from that, the fact that you're seeing a green light indicates the remote's batteries are working. New batteries might still help.Since it's not a Stick, an IR remote will work on that box. If you have a universal remote lying around anywhere, or want to spend $5 or so on a cheap universal remote from Family Dollar, Walmart, or some other place (as long as it's compatible with Roku), you could use it to set it up.I'm curious. How did you get the device? I don't need details, of course, but "found in a drawer", "bought from a store", or some history on the device might help.If it's a current device, and you're in the U.S. -- you didn't put your location on your profile -- then it's either a Roku Express, Express+, Premiere, Premiere+, or Ultra. If it's an older device, it could be one of any number of models. So, history might help.

"chasedean" wrote:I'm not sure. We can try a universal remote later. But just done see why it won't pairCould be there's a problem with the wireless on the Roku. Could be a problem with the remote. That's what troubleshooting is hoping to determine.As for your "I'm not sure" I can't tell what that's referring to. As my first question is a simple yes or no which you should be able to answer by looking, as you did to get the serial number, I'm assuming it's not that. As for the history, I'm unsure how you can be unsure about your history with the box. So, I'm not getting a good feeling about your answers.I'm willing to help. I'm not willing to pull teeth. If you won't answer questions, fine. Someone else will come along that will put up with that.

What you sent me I've done that and still nothing.

shonta1914 Thanks for the post. If you are unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there. Thanks, Danny

Roku stuck on set up language screen and remote won't sync help

41 Replies

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DBDukes
Community Streaming Expert
7 years ago
"chasedean" wrote:
C43865093143 is the only number on device. No idea what type. Just a little rectangle box. Says roku. Roku remote would not work when we plugged it into tv. So I reset the box manually. It went to language screen. Let's get started so after that came up I hit the sync in battery compartment. Light blinks green but it never syncs. Cannot get set started without remote

Okay, we've ruled out a Stick.

And you're saying the words "Model No." don't appear on the box? Not on the bottom of the box, for instance? Because Roku usually puts the model number on the device itself.

Apart from that, the fact that you're seeing a green light indicates the remote's batteries are working. New batteries might still help.

Since it's not a Stick, an IR remote will work on that box. If you have a universal remote lying around anywhere, or want to spend $5 or so on a cheap universal remote from Family Dollar, Walmart, or some other place (as long as it's compatible with Roku), you could use it to set it up.

I'm curious. How did you get the device? I don't need details, of course, but "found in a drawer", "bought from a store", or some history on the device might help.

If it's a current device, and you're in the U.S. -- you didn't put your location on your profile -- then it's either a Roku Express, Express+, Premiere, Premiere+, or Ultra. If it's an older device, it could be one of any number of models. So, history might help.
DBDukes
Community Streaming Expert
7 years ago
"chasedean" wrote:
I'm not sure. We can try a universal remote later. But just done see why it won't pair

Could be there's a problem with the wireless on the Roku. Could be a problem with the remote. That's what troubleshooting is hoping to determine.

As for your "I'm not sure" I can't tell what that's referring to. As my first question is a simple yes or no which you should be able to answer by looking, as you did to get the serial number, I'm assuming it's not that. As for the history, I'm unsure how you can be unsure about your history with the box. So, I'm not getting a good feeling about your answers.

I'm willing to help. I'm not willing to pull teeth. If you won't answer questions, fine. Someone else will come along that will put up with that.
- CorgBee
  Newbie
  4 years ago
  My Roku Ultra model: 4670X suddenly stopped working on WIFI . It would not find any available WIFI networks, even though there are at least 6 networks within range. I did a factory reset and am unable to advance past the "select language" stage of setup. I believe that you are correct in that the Roku WIFI antenna must be operating in order to complete the setup. Thanks for helping me confirm the issue with my Roku Ultra.
  - renojim
    Community Streaming Expert
    4 years ago
    CorgBee, I don't know if Wi-Fi must be working to get through the setup, but your 4670 came with a Wi-Fi direct remote, so it must be working for the remote to work. If you can use a wired connection and an IR remote you may be able to salvage some use out of it. If you can get through the setup you could also use the app on your phone/tablet as a remote.
DBDukes
Community Streaming Expert
7 years ago
"chasedean" wrote:
Remote wouldn't sync so I hard reset the roku by pressing reset button on back. It went to setup language page but when I tried holding sync button in battery department. Nothing happens. Help

Start simply. Check your batteries. You said "nothing happens" which could mean you didn't get a light on the remote. So, check the batteries.

Apart from that, it's always helpful to provide which Roku, including the model number, with which you're experiencing the issue. See the Forum Rules for other suggestions on helpful information to provide.

One other thing: you said the remote wouldn't sync. Normally, for devices that use WiFi Direct remotes (IR remotes don't sync), you should not have to sync it beyond the initial setup of the Roku device. So, if you've been having to sync the remote, state that. Otherwise, it might be helpful to explain what caused you to need to sync it (beyond the initial setup) anyway.
- shonta1914
  Newbie
  5 years ago
  I have a Roku device model number 3930X and during setup, it gets stuck on the language choice screen as well. Changed out the batteries, pressed the reset on the back of the device it still gets stuck on the language choice screen. Please help!
  - RokuDanny-R
    Retired Moderator
    5 years ago
    shonta1914
    
    Thanks for the post.
    
    If you are unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
    
    Thanks,
    Danny
- Toastyload
  Newbie
  4 years ago
  Hey, I just wanted to thank you for saving me a ton of time and cursing. I had absolutely no idea that the Roku voice remote has a pairing button under the lid in the battery compartment. I was just about ready to go to Walmart after I found someone who has a truck and get another 70". I look at the screen and I am constantly saying, that's a big TV. Thanks again for the help.
- Luddite52
  Newbie
  3 years ago
  Just purchased a Roku streaming stick 4K. The serial number appears to be 8010002692. The remote did, I think, pair with the stick or whatever else it's supposed to pair with. Then I pressed OK to confirm the language & nothing on the control works - won't scroll or move to 2nd page of setup. Tried everything - reset button, removing batteries & reinserting, moving remote nearer to the player. Do you think the new remote is a dud?
  - RokuKariza-D
    Retired Moderator
    3 years ago
    Hi Luddite52
    
    Thanks for reaching out here in the Community!
    
    We would recommend starting with the troubleshooting steps available in this support link: How to fix your Roku voice or simple remote that is not working. If still no dice, please provide us with the serial number of the Roku device associated with the affected remote. This can be found on the back of the stick itself. We'll be able to further assist you from there.
    
    All the best,
    Kariza
chasedean
Visitor
7 years ago
C43865093143 is the only number on device. No idea what type. Just a little rectangle box. Says roku. Roku remote would not work when we plugged it into tv. So I reset the box manually. It went to language screen. Let's get started so after that came up I hit the sync in battery compartment. Light blinks green but it never syncs. Cannot get set started without remote
chasedean
Visitor
7 years ago
I'm not sure. We can try a universal remote later. But just done see why it won't pair
RokuTannerD
Retired Moderator
7 years ago
chasedean Thanks for the note. If you are still running into issues with your remote, try looking here for help with models that use an IR remote:

https://support.roku.com/article/360004 ... ed-remote-

Typically, replacing the batteries and/or restarting the device should help clear up these types of issues. You'll also want to make sure your remote has a clear line of sight to your Roku device, if it uses an IR remote. (As a side note, if you are trying to use a different Roku remote that wasn't originally sold with your device, it may not be compatible depending on the models of device and remote.)

Please feel free to PM me directly if you need more help from there!

Thanks,
Tanner
- Trina_mack
  Reel Rookie
  6 years ago
  I have 2 remote stick one is working perfectly fine. The other one stuck on let's get started screen to choose language and im not able to press english with the remote. I have pressed reset plus unplug from the wall got new batteries for the remote and when I try paring the remote I see green light plus on the tv it show that the battery life is in green. I also pressed home button 5 times up button 1 fast forward and rewind twice and still nothing. Please help I even download the remote on my phone and it only showing the other roku stick I have. Model is 3810x the sn C137AA336383. Please help
  - RokuDanny-R
    Retired Moderator
    6 years ago
    Trina_mack
    
    Thanks for the inquiry.
    
    It seems like your remote isn't pairing to the Roku streaming stick.
    
    For information on how to pair your remote to your device visit our Support page here: How do I set up my Roku® enhanced "point-anywhere" remote?
    
    Please keep us posted.
    
    Thanks,
    Danny
- Harmsway
  Newbie
  4 years ago
- Haley8924
  Newbie
  4 years ago
  Mine is doing that too where it's stuck on language setup but the remote works. It turns the TV on and off. Just won't let me select english.
  - renojim
    Community Streaming Expert
    4 years ago
    Haley8924, I assume you don't have a Roku TV. It would help to know the model number of your Roku device written on it somewhere. For the devices that come with the remote that has TV controls those controls are completely separate from the Roku controls and the remote must be paired to the Roku device. Find the pairing button on the back or inside the battery compartment and press and hold it until the green LED starts flashing. Unplug the power from the Roku for a few seconds and plug it back in. Once it reboots it should find the remote. Make sure you have good batteries and keep it close to the Roku.
Robgus1
Newbie
6 years ago
I had the same problem with 2 TCL Roku TVs 65R625 and 55R625 recently. The screen is stuck in the Let's Get Started Language screen and will not advanced. The lights on the remote blink green and the remote will turn the TV Off and On but will not do anything else. I was with TCL Tech Support for almost 2 hours and they were not able to walk me thru. I finally returned both TVs and purchased a Samsung. Until this tread I thought I was the only one in the world with that problem as all setup videos assume that the remote steps right thru setup.
hearme
Reel Rookie
3 years ago
My new Roku was stuck like yours, tried all suggestions, was ready to return it.
Finally found the problem. We have multiple Roku players in our house, I had disconnected all players and removed batteries from all remotes, remembered that I had plugged in the new Roku before I had
had disconnected everything completely. Checked my 'Settings' in the menu of my older Roku, went to
'Remote' and there it showed that it had '2' active remotes connected!
Deleted 1 of them, disconnected the player, took batteries out of that remote, went back to the TV I was setting up, it started 'pairing remote' right away.
Never saw this suggestion by anyone, So I hope this helps.