Forum Discussion

klkwest's avatar
klkwest
Newbie
3 months ago

Roku Streamstick+ remote stops working

We have several Roku Streamstick+ throughout our home. We have one in the garage that recently the remote randomly (and often) stops working and won’t function to control the Streamstick+. We swapped a working Roku Streamstick+ from another room along with its remote, but found the same issues happens where the remote will stop controlling the Streakstick+.

 

For troubleshooting, we have re-paired the remote, and it will work for about 15-20 minutes, and then stops working. We have changed the batteries as well. We also have checked for updates,  and we have the latest update. No other Roku Streamstick+ in the house is experiencing this problem, however when moved to the garage the remote will stop functioning after a short while.

 

We keep having to unplug the tv and Roku to get it working again. Please help!

Thanks! Tim

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1 Reply

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    3 months ago

    Hi klkwest 

    We're glad you brought this to us!

    It seems that the Roku Remote for the Roku Streaming Stick+ is frequently unresponsive. Can you give us a bit more info to help us know more about it?

    • Where and when did you purchase this device?
    • What specific Roku remote model you are having issues with?
    • When did you first encounter this issue?

    Looking forward to teaming up with you!

    Thanks!

    Roku Community Team