Forum Discussion

Markseger's avatar
Markseger
Channel Surfer
2 months ago

Roku Streaming Stick Stuck on Boot Logo Loop

I've seen multiple notes on this problem and tried all the recommended fixes including unplugging from power and pressing/holding reset button.

My roku is old, probably over 5 years, and I first noticed this problem over 6 months ago on a rarely used tv so I just ignored it figuring it was broken. Tonite I turned on the tv completely forgetting the status and remembered the problem. This time I dove deeper and found the recommendations including the hard reset.

I also saw the request for a model and serial number so here they are:

Model: 3810x, Serial: 213171058860

-mark

roku player
tv & player support

11 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    2 months ago

    Hi there Markseger​

    We’ve received an update regarding your Roku device. It appears to be experiencing a common hardware issue that can occur after several years of regular use. In this case, we suggest purchasing a new Roku device to replace the old one.

    We also sent you a private message with more details—please check your inbox when you have a moment.

    Roku Community Team

  • Markseger's avatar
    Markseger
    Channel Surfer
    2 months ago

    Just tried on another TV that has a working ROKU. Unplugged that one and plugged in new one. No change

    -mark

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 months ago

      Thanks for the info Markseger​

      We'd like to share this with our team for further investigation. Please share with us the following:

      • Roku Device ID, Software version, and build. (This can all be found in Settings > System > About)
      • Tracker ID (press the Home button 5X, and the Back button 5X if the issue occurs)


      Let us know when you can.

      Roku Community Team

      • Markseger's avatar
        Markseger
        Channel Surfer
        2 months ago

        Not sure if anything more to try. Can't provide any system info since it's stuck in startup screen.

        Should I just give up and toss it?

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Welcome, Markseger​!

    I understand that your Roku Streaming Stick is stuck in a bouncing logo.

    A factory reset might be a good step to take and see if that helps. If you need more tips on that, you can visit this support article here!

    Roku Community Team

    • Markseger's avatar
      Markseger
      Channel Surfer
      29 days ago

      I did a factory reset and it didn't help

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        29 days ago

        Thanks for the update! Markseger​ 

        Can you confirm how long you pressed the reset button? Did you see it go back to the start-up screen? 

        Let us know what you find!

        Roku Community Team

    • ahirsch's avatar
      ahirsch
      Newbie
      2 months ago

      Does Roku have a phone number to speak with someone? 

      • RokuSuzette's avatar
        RokuSuzette
        Community Moderator
        2 months ago

        Hey, ahirsch​ 

        If you’re hoping to connect with our support team, we’ve already sent a private message your way. Just check your inbox when you have a sec.

        Roku Community Team