I bought a Roku Streaming Stick+ (Model 3810RW) about 3 months ago. Right out of the box, it has been draining batteries quickly. It should be noted that this remote does not have the headphone feature. I followed the advice to plug it into a wall outlet and that did slow down the drain but the remote still drains the batteries in about 3 weeks vs. 1-2 weeks (my Roku Streaming Stick (original one) on my other TV has had the same batteries for over a year). Recently I read a February 2021 post from Danny R., Roku employee, saying that they have posted an update to fix the problem. The update required a system restart. I did the restart yesterday and put in fresh batteries. Within one day, my batteries have drained by 10%!!!!! I see that the Roku employees who monitor this forum ask to have a PM sent with the Serial Number, etc. but I cannot find how to send a PM. Help!!!!

I am having the same problem as everyone else with battery drain on several of the streaming sticks I have. I have nine Roku devices, and I think the old ones are the most reliable. Tried every fix posted. No help and nothing works. Frankly, for me these sticks have never worked correctly from the start. Anyone having problems with the sticks heating up? Mine all get hot, and I wonder if this isn’t a remote problem, but a problem with the sticks. Their fix for the hot sticks- they sent a cord to get the stick away from the tv… really?Why should we all have to post this private system information publicly to get help? Please have the support team contact me via email so I can send any required information privately.I also find it very interesting that I don’t see anyone posting “…I did what they asked and they fixed it!” if anyone has had them fix this issue I would appreciate hearing about that. I doubt there is a fix, but we’ll see. Thanks

I got a new Streaming Stick 4K. In one day the battery level drained to 91% and I only used it for a few hours. I couldn't believe it when I checked the battery level, this is utter nonsense!These remotes are absolutely flawed and it will cost you a fortune to constantly have to buy batteries to replace the ones being sucked dry fast by these Roku voice remotes!The Roku IR remotes work fine, the batteries will last up to a year, but unfortunately you can't use those remotes on the Streaming Sticks because there is no line of site from the remote to where the Stick is plugged in behind the TV. I'm thinking of returning my Streaming Stick 4K (which otherwise is fast and great) because of this flawed remote sucking batteries dry.These complaints go back years for these voice remotes, the team that designed them should be fired, they need to design completely new voice remotes that function properly. Where your batteries will last as long as the IR remote batteries do, several months and not several days!The support on this issue is beyond a joke because not only are there no fixes but Roku keeps making new players with these same flawed remotes in the packaging. Is this ever going to change?They'll tell you to unpair and repair the remote, change the batteries, factory reset, but none of that fixes the battery drain issue. Then they ask for your serial number so they can send you a replacement remote, nothing works and the new replacement remote you get in the mail is exactly the same as the problem one you got with your Roku and it will drain your batteries just as fast. I know because I've gotten replacement remotes from Roku in the past and read other complaints confirming the same thing.Roku needs to completely redesign these remotes, new hardware, whatever it takes and then test them exhaustively before releasing to make sure your batteries actually last as long as they are supposed to! I've even read topics here where the rechargeable voice remotes drain too fast and then won't charge when you plug them in. Talk about remote failures across the board!This really is unbelievable and completely unacceptable! If Roku cared about customer support and satisfaction they would look into it immediately instead of continuing to produce the same flawed remote designs.

Hello RokuMary-F, RokuDanny-R, RokuKariza-D I am using a second replaced Roku remote issued by you (Support request: #5645546).The batteries for this replaced remote too are draining fast. Just within 2 months my batteries drained and had to be replaced. All three remotes had the same issue of rapid battery drain. What's wrong with these Roku Streaming Stick+ Remotes? Model: 3810X - Roku Streaming Stick+Serial Number: YH0082389907 Thanks & Regards,Aniket

I sent in everything, the stick was bought for me but I didn’t cut the Xfinity cord, I have now for 3 Roku, as I said in other post they ask me and had me do everything and after an hour they said oh your remote isn’t covered, nothing we can do, go buy the $30 plug in remote. Not an answer

Hi Aniket, Thanks for keeping in touch and providing the additional information. I have passed along your information to our Support team. They will follow up and assist you. We appreciate your patience for the time being! Best regards, Mary

Roku Streaming Stick+ Remote Batteries Draining Fast

34 Replies

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DBDukes
Community Streaming Expert
5 years ago
Click on the user name. View the profile. Scroll down to the “Send a private message” button.
LD33
Channel Surfer
5 years ago
I have the same problem with all my new Stick+. They drain the batteries in a week. I don't have it with my other Roku devices. Is there a good answer for this problem? Thanks.
- RokuMary-F
  Community Moderator
  5 years ago
  Hi LD33,
  
  Thanks for reaching out regarding the issue you are experiencing.
  We suggest performing a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred.
  If you are unable to resolve the issue, please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
  
  Thanks,
  
  Mary
  - JoeDeb23
    Channel Surfer
    3 years ago
    It doesn’t work, I tried everything, when you do a system restart because Roku doesn’t allow you to move your streaming services with them you have to go on each app on its own or they’ll charge you, even though you already have one of the services. So after you do that, you’re gonna have to go back in and reset all of your passwords and sign in. I tried everything twice. Still nothing works. My batteries go in 2 to 7 days. Either buy the cheaper version of Roku or go to the Amazon stick. You don’t have that issue sadly, because I really like Roku.
Ghostpeppr
Reel Rookie
4 years ago
I am having the same issue. I have the streaming stick plugged into the wall and the remote is draining the batteries within 2 weeks time.
- RokuKariza-D
  Retired Moderator
  4 years ago
  Hey Ghostpeppr
  
  Thanks for the post.
  
  Please reply here with the serial number of the Roku devices associated with the affected remotes. It can be viewed by navigating to Settings > System > About.
  
  Once we have the information needed, we'll be able to forward it to our support team for further assistance.
  
  All the best,
  Kariza
  - Oldtimeuser
    Reel Rookie
    4 years ago
    I am having the same problem as everyone else with battery drain on several of the streaming sticks I have. I have nine Roku devices, and I think the old ones are the most reliable. Tried every fix posted. No help and nothing works. Frankly, for me these sticks have never worked correctly from the start. Anyone having problems with the sticks heating up? Mine all get hot, and I wonder if this isn’t a remote problem, but a problem with the sticks. Their fix for the hot sticks- they sent a cord to get the stick away from the tv… really?
    Why should we all have to post this private system information publicly to get help? Please have the support team contact me via email so I can send any required information privately.
    I also find it very interesting that I don’t see anyone posting “…I did what they asked and they fixed it!” if anyone has had them fix this issue I would appreciate hearing about that. I doubt there is a fix, but we’ll see. Thanks
avalinag
Reel Rookie
4 years ago
I have tried everything and ever since a couple months ago my batteries are draining faster and faster now within 1 to 2 days. I have the enhanced remote how do I get help. I can use my phone as a remote but the remote should not do this. I have had this roku for almost a year now and this has never happened. My other rukus are working fine. What do I do?
- avalinag
  Reel Rookie
  4 years ago
  Continued also the batteries work in other items but seem not to work longer in my roku remote. I took out some batteries that work for my TV remote and out them in my roku remote but they didn't work. I put them back into my TV remote and worked fine. So I had to put once again new ones in the roku remote. Is there a specific brand of battety to use. I've Had rokus for years and never had this problem.
- AllenJr66
  Newbie
  4 years ago
  I have this issue as well with the remote draining the batteries.
  Model: 3810X
  Serial: C13946230116
  Roku Support: Please open case with tech team for a solution/replacement that doesn't drain the batteries.
  - RokuKariza-D
    Retired Moderator
    4 years ago
    Ghostpeppr AllenJr66
    
    Thanks for reaching out!
    
    I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
    
    All the best,
    Kariza
- RokuKariza-D
  Retired Moderator
  4 years ago
  avalinag
  
  Thanks for bringing this to our attention.
  
  Reply here with the serial number of the Roku device associated with the affected remote. I'll be able to further assist you from there.
  
  We look forward to your response.
  
  All the best,
  Kariza
  - OldKyTuba
    Newbie
    4 years ago
    I have this issue as well with the remote draining the batteries. I received a replacement as per the warranty, but the problem persists. The latest set of fresh batteries lasted 10 days, prior to that it was 8 weeks. How do I receive a refund?
    Model: RC691
    Firmware version:rtn.4168
    Serial: 213132488302
Aniket
Channel Surfer
4 years ago
I am using Roku Streaming Stick+. My remote batteries drain frequently and needed to be replaced every two months.
- RokuMary-F
  Community Moderator
  4 years ago
  Hi Aniket,
  
  We appreciate your patience regarding this matter. I understand that the Roku remote of your Roku Streaming stick + is rapidly draining batteries.
  
  Kindly provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.
  
  Best regards,
  Mary
  - Aniket
    Channel Surfer
    4 years ago
    Hi RokuMary-F
    
    Model: 3810X - Roku Streaming Stick+
    Serial Number: YH0082389907

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Roku Streaming Stick+ Remote Batteries Draining Fast

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