since then, I opted the option to return the device (back in Sept 23). received an automated message saying someone will get in touch with me. Never got any feedback whatsoever, sending periodic message referring to case ID, nothing still as of today. any suggestion?
Hi jfdaigle44,
Thank you for posting here in the Roku Community!
We'd like to investigate this issue further. May we know what troubleshooting steps you have taken so far? Is this happening on all contents and channels, or is it isolated? (Specify)
We'll wait for your response.
Thanks,
John
I ran out of options, as far as troubleshooting goes, I have tried it all with someone from this group and other research on the web. the device is stuck in booting mode forever. that is the reason I opted to return the device.
the device does NOT complete the boot sequence, therefore no menu available.
Hello! jfdaigle44,
Thank you for the update. It looks like it will require some assistance from our friends at TCL to help diagnose your TV hardware. In the event of hardware failure, they will provide you with the option you have, as warranty replacements and claims are taken care of by our hardware partner (TCL)
You can find their support options at https://support.roku.com/article/115006475047 (Where can I get support for my Roku TV?) or you can reach them at 1-877-300-8837
Thanks,
Arjiemar
Hi jfdaigle44,
A warm welcome here in the Roku Community!
We really do apologize for the inconvenience, and we appreciate you reaching out to us about this.
We've reviewed your account, and this has been facilitated by one of our support teams. Please keep an eye on your email address for future updates.
In the meantime, if you haven't tried this troubleshooting, we would recommend performing this: How do I use Recovery Mode on my Roku TVTM?
If no avail, please get back here, and we'll move forward to the next step.
Thanks,
Rey
