I’ve been trying to update my Roku for almost 2 hours now. I’ve received error codes 000, 003, and 023.4 between my two streaming sticks. Here are all the fixes I’ve attempted:1. Restarted routers. 2. Unplugged Roku for 5+ minutes. 3. Factory restart. 4. Connected to my mobile hotspot. (It connected but gave me the same 000 error code as my wifi). 5. Direct LAN connection to the TV. My wifi is working. I’ve tested it on multiple devices. I am completely unable to access the settings menu. It goes straight to the “something went wrong” message. Very frustrated at this point.

iwantmytv Good to hear you are back up and running. 👍From your description, it does sound that there was likely an issue going on with the 2.4ghz band that may have been resolved by the TMobile firmware update. (since most security cams still primarily use the 2.4ghz band, likely explains the "weirdness" you were encountering.)Just to clarify, the Roku 3900 (and other Roku 2.4 ghz devices) should operate just fine on a network configured to use g/n. (this is what my network is configured/uses for 2.4ghz devices). However, some ISPs have configured their networks/routers through firmware in a manner that is requiring the router to use b/g/n in order for Roku devices to recognize the network and operate on the internet. (hence the suggestion to try b/g/n in case your ISP router had implemented the same changes).The only real way to avoid such ISP changes is to forgo the use of an ISP-supplied router and just purchase your own. By using your own purchased router, you are not subject to their updates and can choose when/if you want to upgrade your router's firmware. Let your ISP supply you with the internet connection (the modem function), and let your router control your network configuration that you configure.Since you are currently back up and running, I would not worry about it now, but in the future if issues arise again, I would consider purchasing your own router and just placing the ISP-provided router in a "bridge" mode (so it supplies the WAN/internet connection) and then connecting your own router to manage your devices.Feel free to tag me/reach out if you need help in the future. 👍

iwantmytv The ability to connect to a hotspot/alternative network would help narrow down whether a hardware issue or a network issue.Are you able to use the Roku 3820 at all to stream and just having trouble updating, or are you having streaming issues as well?

iwantmytv If you are using the Roku Express 3900, this is going to be a 2.4ghz-only device.Make sure your router settings are using b/g/n (all three protocols) under the "wireless mode" setting in the 2.4ghz band.As for the hotspot, make sure you are also using the 2.4ghz band in the hotspot settings. (look for a setting to enable/use the 2.4ghz band or "maximize" compatibility).If you can get it to successfully to the hotspot on the 2.4ghz band, it may get around the update error.----There have been some issues with certain devices and update servers though, so definitely can't be ruled out either. Unfortunately, a quick answer is rarely given by Roku so have to exhaust your own troubleshooting first to help narrow down the issue.

iwantmytv Good to hear that you are making progress. Thanks for providing the router model number also.Try going into the router using the admin portal. (192.168.12.1 is the default address in a web browser).1. Try changing the password on the 2.4ghz band to something simple. (avoid special characters for now, numbers and letters should work). Sometimes this is all that needs to be done. Restart both router and Roku device.If still a no-go...2. Make sure that the wireless mode is set to b/g/n (all three protocols) on the 2.4ghz band. (any AX-only setting will exclude non-wifi6 devices from network discovery like the Express 3900.)3. Under the Wireless Security for the 2.4ghz band, verify you are using WPA2-Personal (PSK) with AES set as encryption protocol. Cannot use WPA3 with Roku devices, other than the new Ultra 4850 and Roku-branded RokuTVs.4. Verify the 2.4ghz band is actually broadcasting by giving it a distinct name from your 5ghz band.5. Depending on the firmware version of the Nokia router, you may or may not have a setting for IPv4/IPv6. If you do find a setting, try using just IPv4 and see if that helps. At a minimum, set IPv4/IPv6 and avoid using IPv6-only setting with these older devices.----Because it connected to your hotspot, indicates the wifi module/antennas are working in the device and is having issues authenticating with your router.Hopefully the password rename will help re-authentication though.Are you getting any error codes now in the dialog box? (should have some numbers as well as a message).

iwantmytv If you are able to change the DNS settings in the router, try using Google DNS 8.8.8.8 and 8.8.4.4 (primary and secondary).I no longer have this router around to troubleshoot and I believe I had to actually use another router with the Nokia Gateway when I was troubleshooting certain DNS conflicts. (the Nokia5G21 did not allow DNS changes at the time, so had to place it in a Bridge Mode and add a router to the setup in order to get certain web addresses to resolve correctly.)----Your settings that you tried in your troubleshooting all look good.I would not discount that there may be something wrong with the router, the DNS, or a firmware issue/conflict that is affecting the Roku device. I personally would try a Factory Reset of the Nokia 5G router as they are very easy to reconfigure.Even though it is working with your other devices, certainly not uncommon for a router misconfiguration or firmware bug/corruption to only affect certain devices on a network. I regularly find a factory reset of a router will sometimes cure issues that setting changes won't fix. (clears corruptions in caches that a restart/reboot won't clear.)Of course, since you have a new Roku device on the way (not sure what model you ordered), may or may not be worth it for you to chase down the issue with the older Roku device. If you ordered a newer Roku device, likely will be able to use the 5ghz band so may not have to worry about getting it to work on the 2.4ghz band. (Of note though, is that since the 3900 connected to the 2.4ghz band of your hotspot, the device is working but is just currently having an issue with the router. I know you are hesitant to change the password, but I would really try that step. Sometimes that is all that is needed to refresh the authentication issue...if that is indeed the culprit.) Otherwise, my next step would be a factory reset of the router.Feel free to continue with an update.

Roku Streaming Stick 3820X not updating.

14 Replies

Dmack1990
Newbie
8 months ago
I’m having the same problem
- iwantmytv
  Channel Surfer
  8 months ago
  Me, too, I'm using model 3900. This started last night. My system bailed in the middle of a program. The Roku updated its software, but kept failing at the "installing final updates" stage. It would grind away at 0% for awhile, and then return a 023.4 error. The internet connection shows as "excellent." I've tried nearly all the things the OP has done, repeatedly. Now that I've initiated a factory reset, it returns a "000" error after trying to download software. Again, the internet connection shows as being "excellent."
  Yes, as the OP says, this is very frustrating.
hatingtech24
Newbie
8 months ago
I am having the exact same issue. this started last night and has continued until now. I have done all I know to do. My internet connection is great. My other televisions that run off of this are also working fine. I am soooo frustrated.
- iwantmytv
  Channel Surfer
  8 months ago
  I spent an hour and 41 minutes on the phone last night with Roku tech support. (Some of that was on hold awaiting pickup by the agent to whom the issue was escalated.) We were not successful at getting my system running. One thing he wanted to do that we couldn't do was to get the Roku running on my iPhone hotspot. That was the next step in his troubleshooting sequence. I never did understand what this was supposed to tell us. But at any rate, for some reason, it would not connect to the hotspot on either of our phones, though other devices would. Our phones here are both SEs, 3rd gen. They are modern phones. The tech seemed to have never heard of an SE.
  One thing I tried this morning was a hard reset. (Pressing the button on the Roku unit. Per the tech, "Press that button for seven seconds. No more, no less.") I ended up at the exact same place: the Roku attempts to download for a long time, then returns a "000" error, while also showing an excellent internet connection. I ordered a new Roku today, ETA 10/23. I'll report back on how that goes.
  - AvsGunnar
    Community Streaming Expert
    8 months ago
    iwantmytv
    The ability to connect to a hotspot/alternative network would help narrow down whether a hardware issue or a network issue.
    Are you able to use the Roku 3820 at all to stream and just having trouble updating, or are you having streaming issues as well?
citizen3
Newbie
2 months ago
(SUCCESS!!)

Same issue, assuming the Roku Streambar's in the house updated over night, but I have Pihole setup for my local DNS. I had blocked several connections from Roku for privacy reasons:
cloudservices.roku.com
image.roku.com
rsp.web.roku.com
api.rpay.roku.com
channels.roku.com

Once I removed the block, the setup proceeded without issue.

If tech support is asking you to hotspot from another device, it means your Roku device would get another set of IP's assigned from your hotspot device, effectively bypassing the DNS on the primary network having issues (if unchanged, this is your ISP provided DNS), allowing the Roku to successfully connect to the servers for updates/app repositories for the download.

What you can also do if you do not own or manage your DNS, try setting the DNS on the Roku to other open DNS addresses to see if the connection succeeds:

8.8.8.8 - Google | DNS Address
8.8.4.4 - Google | DNS Address
1.1.1.1 - Cloudflare | DNS Address
208.67.222.222 - OpenDNS | DNS Address
76.76.19.19 - Alternate | DNS Address
4.2.2.2 Level 3 Communications DNS | DNS Address

I was not seeing the ability to set a static address for this Roku Streambar directly from the Roku settings
(if you are a Roku employee, please add this feature ASAP, I can imagine it would help immensely with your troubleshooting for customers) but if you have access to your firewall, you can modify the DHCP settings to change the DNS address DHCP will provide your device. (DHCP is what gives your device an IP address after connecting to the wireless, or plugging in a network cable)

If you can successfully set a DHCP reservation specifically for your device (using the MAC address printed on the back/bottom of the device) then you can tell the firewall to issue a specific IP address with the corrected DNS set, or if you want to just change the DNS address for all devices using DHCP, that might be easier (No MAC address necessary for this change)

I'm not a Roku technician, but I can help if anyone is having further issues.
Hopefully everyone on here eventually got their device working, but if not please send me a message on here or reply to this post and I'll see what I can do.

Thanks,
citizen3

Forum Discussion

Roku Streaming Stick 3820X not updating.

14 Replies

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