Forum Discussion

amz's avatar
amz
Reel Rookie
6 years ago
Solved

Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

I just got a new Streaming Stick + a week ago and it has mostly been working fine. But twice now, it has completely cut out in the middle of watching Netflix. The TV screen goes black and it says "No...
no signal
Roku Streaming Stick +
TV & Player Setup
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    amz 

    Thanks for the information.

    Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

     

    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the information.

    If you are experiencing the "no signal" issue, please feel free to send me a private message with the following information:
    -Roku model and number
    -Roku device/serial number (found on the device)
    -what TV brand and model number you are plugging the device into
    -are you using an AVR in your setup? If so, what brand and model?

    Once I have that information, I'll be able to pass it along to the appropriate team to look further into.


    Thanks,
    Danny

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Aprilannw123,

Thanks for reaching out and providing me with your information.

Can you please clarify the issue you are experiencing? What Roku model device are you using? What troubleshooting steps have you taken so far to resolve the issue?

With more information, we will be able to assist you further.


Best regards,
Mary

Aprilannw123's avatar
Aprilannw123
Reel Rookie
3 years ago

On the tv it has Roku jumping with no way to exist. I tried everything reseting and all it just does not want to work, I have Roku express 4k the one with voice remote