Forum Discussion

amz's avatar
amz
Reel Rookie
6 years ago
Solved

Roku Streaming Stick + "No Signal" - Tried EVERYTHING!!

I just got a new Streaming Stick + a week ago and it has mostly been working fine. But twice now, it has completely cut out in the middle of watching Netflix. The TV screen goes black and it says "No signal". Here are the things I have tried:

1. Making sure my TV has the correct input selected (it does)

2. Switching the HDMI port and trying the new one as the new input (does nothing)

3. Cycling through the different inputs for 10 seconds a piece (nothing)

4. Unplugging the device for 10 seconds and then plugging back in (nothing)

5. Making sure everything is connected properly (it all is)

 

Here is some information about my setup:

1. It is a brand new Roku Streaming Stick + attached to the HDMI 1 port on the back of my TV

2. I have a fairly old Sony TV (but new enough to have 2 HDMI ports on the back), but I don't remember what year I got it; it's been working just fine

3. I am using only the cables included with my Roku to connect it to my TV and the power source

4. I have tried it plugged directly into a wall socket and when that didn't work, I plugged it into a power strip—neither one seems to make a difference

5. The Streaming Stick + power light is on

6. The remote is working fine

 

Is it something related to my WiFi? Would that even impact my TV not recognizing my Streaming Stick? I have no idea what to do to fix this. I have read multiple other threads on this subject, but I've already tried all of the recommended fixes and nothing works for me. Please help!! Thank you!!

no signal
Roku Streaming Stick +
TV & Player Setup
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    amz 

    Thanks for the information.

    Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

     

    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the information.

    If you are experiencing the "no signal" issue, please feel free to send me a private message with the following information:
    -Roku model and number
    -Roku device/serial number (found on the device)
    -what TV brand and model number you are plugging the device into
    -are you using an AVR in your setup? If so, what brand and model?

    Once I have that information, I'll be able to pass it along to the appropriate team to look further into.


    Thanks,
    Danny

  • Anonymous's avatar
    Anonymous
    6 years ago

    Wow.  What the heck is going on with ROKU?  I bought a ROKU Express and am having the same issue of no signal during setup.  I returned one to Target and then bought another.  I had the exact same issue with the second one.  I plugged in my old roku to same connectors and it worked perfectly.  I have two older ROKUS that I have never had a problem with.  I, too, have sent my serial number in PM to ROKU and am waiting for a ROKU response.  Did you get a satisfactory response from ROKU?

      • jjharris70's avatar
        jjharris70
        Newbie
        4 years ago

        I'm getting this same issue.  It was setup and working fine for about 2 months.  Now it stopped working on that TV.  I've tried different ports on the same TV.  I've also tried 2 other TVs and all of their ports.  I've tried plugging the USB into the TV and using the adapter to plug into the wall.  Nothing is working at all and I just bought this stick a couple of months ago.

        SN# 21315H737641  and Model 3810X

        What do I try next?

  • Oilmandes1's avatar
    Oilmandes1
    Newbie
    5 years ago

    Well, I guess I have the same problem as everyone else. You’d think you guys would post a walk through or something to address the issue. 
    so I did all the things everyone else has done and no answers. Please send me message to help. Me. 
    [personal information removed]

    • Anonymous's avatar
      Anonymous
      5 years ago

      I was never able to get the new ROKU to work on a Vizio TV that is about 7-8 years old.  It had an old ROKU on it that worked perfectly, but I wanted to upgrade it so I could view Spotify and You Tube on the TV, which the older ROKU did not support.  Long story short.  The new ROKU is simply incompatible with my Vizio TV.   I, also, tried EVERYTHING and still got “no signal”.   I gave the new one to a friend who gave me her 3-4 year old ROKU that works perfect with the Vizio and I can now stream Spotify and You Tube along with all the other great content on the Vizio.  ROKU should not state that their new devices work with any TV that has an HDMI port because obviously that is not the case. 

      • Oilmandes1's avatar
        Oilmandes1
        Newbie
        5 years ago

        Thanks for the reply, my tv is 4to5 yrs old as my Roku. So I’m not sure what to think.  It shouldn’t be this hard

        again thanks for reply so quickly 

  • EagleEye's avatar
    EagleEye
    Reel Rookie
    6 years ago

    I’m setting up a new Streaming Stick +. When I follow the instructions, inserting the stick in the HDMI port and powering on, the Roku is not recognized by the TV. It’s as if nothing is connected. I’ve tried all the other HDMI ports as well with no success. 
    I connected the Roku into my computer monitor port and Success!  

    Why won’t it work on my TV?

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      6 years ago
      How are you powering your Roku -- plugged into the USB port on your tv, or into a power adaptor connected to your house power? Many tv USB ports don't supply the amperage needed to power a Roku reliably.
      • EagleEye's avatar
        EagleEye
        Reel Rookie
        6 years ago

        It’s plugged into a power strip that is plugged into the wall —- not a USB on the TV. 

  • plk01's avatar
    plk01
    Newbie
    5 years ago

    Followed the setup but cannot get anything. Any HDMI port I use comes back as "No Signal".. Have tried all HDMI ports. Still nothing. a flashing blue light is on the streaming player. Need help before I throw it out the door.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      plk01

      Thanks for the post.

      Have you tried switching out the HDMI cable used to connect your Roku device? 

      For troubleshooting purposes, have you tried connecting your Roku device to another TV to see if you are experiencing the same issue?

      Please keep us posted.


      Thanks,
      Danny

      • Cdellis1956's avatar
        Cdellis1956
        Reel Rookie
        5 years ago

        Same exact problem with my new Roku Premier. Flashing blue lite, no signal. Yep tried all the HDMI ports, using the power adapter and HDMI cable that came with it. Never had any probs with Roku before. Prob my last. 

    • Crystal1984's avatar
      Crystal1984
      Reel Rookie
      4 years ago
      plk01 wrote:

      Followed the setup but cannot get anything. Any HDMI port I use comes back as "No Signal".. Have tried all HDMI ports. Still nothing. a flashing blue light is on the streaming player. Need help before I throw it out the door.

       

  • alexsid's avatar
    alexsid
    Reel Rookie
    4 years ago

    Model: 3810CA - Roku Streaming Stick+

    S/N: YH0061953063

    Device ID: 2650D6953063

    OS: 10.0.0 build 4198-50

    Channel: Roku Media Player only (everything works fine for with Amazon and Criterion channels).

    issue ID: 63-214-460

    Additional details: I'be bought it in April, started using on Apr 21 and everything worked great. Then after an update around May 12 I noticed that while playing with Media Player some videos I can hear only clicks. Changing HDMI Audio mode from Auto to  Dolby/DTS restored the sound but with dropouts every 10-20s.

    I see the dropouts both with HE-AAC and AC3 (interestingly enough, some AC3 tracks play fine!).

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      McMike alexsid

      Thanks for the posts and providing us with the information that we have requested.

      I have passed along your information to the appropriate team to investigate further. Once more information is available, I'll be sure to update this thread.


      Thanks,
      Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    amz 

    Thanks for the information.

    Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • Myrtle's avatar
      Myrtle
      Channel Surfer
      6 years ago

      I sent you a serial number, email, etc. that you asked for. The reply I get is a generic waste of time. I do not have another tv. I do not have another USB port. There has never been a low power warning in all the time I have used it. It has worked fine for a little over a year. The cables are securely attached. Don't you think I checked that first? I only have one cable to use with it, and only used the equipment that came with the device. I do not have a wall power outlet to connect anything to. 

      So, are you going to help me figure out what is wrong or continue with this type bs? I am paying for Hulu and Netflix and can't watch it because it  continues to say there is no video signal.I have done everything I know to do. Do not send me another stupid 'blow me off' email. I need something that will actually help. 

      • rkinnyc's avatar
        rkinnyc
        Reel Rookie
        6 years ago

        At the risk of redundancy, same problem. This is my third Roku, never had a problem before. Just bought Roku streaming stick+ and it arrived today. I have a Samsung un50nu69, and I'm thinking there might be an issue with hdcp but not sure.

        I've tried both ports, same no signal. My old Roku 2 works in either port, as does every other device. I did actually get the stick to work for about 10 minutes, going through setup, but then it went back to no signal upon completion.

        Plugged in to outlet using it's open cords. Remote works fine. Tried another monitor, worked for about 2 second, then no signal. Seems to not have as strong of a physical connection as prior versions.

        Ready to return it after just a couple hours.

    • amz's avatar
      amz
      Reel Rookie
      6 years ago

      Done! Thank you!! 🙂

    • Coleman's avatar
      Coleman
      Newbie
      6 years ago

      I have also tried literally EVERYTHING.  I even went as far as to unlink the device from my account to re-link.  Now, I can't even get the device to re-link.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        6 years ago

        Coleman 

        Thanks for the note.

        Can you please clarify what you are experiencing? When you stated that you are trying to relink your device, did you try performing a factory reset on your device? What are you seeing when you are trying to relink?

        Please keep us posted.


        Thanks,
        Danny

  • Claymon's avatar
    Claymon
    Reel Rookie
    6 years ago

    I'm also having this issue. When starting up I can see the 'bouncing' Roku logo for up to 12 times, and then when it should be switching to the Home screen the signal stops.
    I tried different ports and different screens (1 TV, one large computer monitor).

    I noticed that the Android App would still recognize and connect to the device, FYI.

    I finally resorted to a factory reset, but the behavior is still the same, except the app no longer recognizes it.  Thanks

     

    • rkinnyc's avatar
      rkinnyc
      Reel Rookie
      6 years ago

      I find it very hard to believe that the underlying problem remains unknown, considering how pervasive this specific issue is. I don't think it's unreasonable to expect a clear, public answer rather than private messaging so that we can take whatever action is necessary, even if that means a general recall.

      • jado's avatar
        jado
        Reel Rookie
        4 years ago

        I totally agree with your comment! I have the exact same issue, and from the looks of this thread so do hundreds of other people. I yet to find an answer to the problem. Will probably be returning my unit ASAP. Another unsatisfied customer!:smileymad:

    • LA27's avatar
      LA27
      Newbie
      6 years ago

      Having same issue as well.  Tried all steps, checking wireless provider, Sling provider, and roku.  Still waiting for a reply from Roku.  Can the device "die"?  I was going to purchase a new one, but with all these comments I am seeing with no resolution not sure what to do?  

       

      Does anyone have an answer.

  • Forresw's avatar
    Forresw
    Reel Rookie
    6 years ago

    I am having same issue- though I have had mine for months! I have interment- Roku Won’t connect

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      6 years ago

      Forresw 

      Thanks for the note.

      Can please be more specific regarding the issue that you are experiencing? What troubleshooting have you already done?

      With more information we will be able to assist your further.


      Thanks,
      Danny

      • Myrtle's avatar
        Myrtle
        Channel Surfer
        6 years ago

        I have put in new batteries. I have disconnected and reconnected, both the Roku from the tv and the cable box. I have tried to connect on my iPhone. It keeps saying that there is no video signal. I have not gotten a phone call. They apparently called yesterday and sent it straight to voice mail. The voice mail showed up at least 12-14 hours after the call. I am frustrated. 

    • zimmett's avatar
      zimmett
      Channel Surfer
      6 years ago

      purchased my eoku at walmart perhaps they can give me a refund

  • Rob2020's avatar
    Rob2020
    Reel Rookie
    5 years ago

    Here is some information about my setup:

    1. I’ve had my Roku Streaming Stick for almost 3 yrs., it’s  attached to the HDMI 1 port on the back of my TV

    2. I have a fairly old Sony TV (but new enough to have 2 HDMI ports on the back)

    3. I am using only the cables included with my Roku to connect it to my TV and the power source

    4. I have tried it plugged directly into a wall socket and when that didn't work, I plugged it into a power strip—neither one seems to make a difference

    5. The Streaming Stick + power light is on

    6. The remote is working fine

     

    Is it something related to my WiFi? Would that even impact my TV not recognizing my Streaming Stick? I have no idea what to do to fix this. I have read multiple other threads on this subject, but I've already tried all of the recommended fixes and nothing works for me. Please help!! Thank you!!

    • Anonymous's avatar
      Anonymous
      5 years ago

      I had the same issues.  I came to the conclusion that some older TV’s are not compatible with ROKU software.   If you can get your hands on an older model ROKU, it might work.  That’s what I did.  

       
      Good luck.  I know how frustrating this is.  ROKU needs to make different models for different TV’s.  Or make their older model ROKU’s available. 
    • louise2's avatar
      louise2
      Newbie
      5 years ago

      what is wrong if I am not getting a signal  

      what do I do?

      • louise2's avatar
        louise2
        Newbie
        5 years ago

        I tried everything.  Even going to another TV.  still No Signal!!!