Roku Streambar stuck in a recovery mode
My Roku Streambar is stuck in Recovery Mode.
It has been working well for two years, same connections, same wifi. I noticed the front LED was glowing orange, so I turned on the TV to find that it w...
Forum Discussion
Same issue here; please help!
RokuJechealR I have tried every possible solution that has been offered and nothing works. My info is below.
Version: 9.30.0*1050
Serial Number: YL00EA769969
Device ID: 2A115E769969
Roku: 9102R
This is perfect info for fix. You'll have to wait for the email from ROKU code monkeys telling you to try now. Took over week when this happened to mine in May.
Were you ever able to get it fixed and how?
Thanks for following up, Gregrv.
The team is hard at work investigating the issue; we still haven't received any feedback back as of the moment, but rest assured that we'll send the update once we have it.
We are working diligently to attend to your concern as soon as we can.
All the best,
ChelGreg
Post your device info from the recovery screen at bottom left. ROKU code monkeys will eventually email you if you registered your device. Took over a week for them to get to me. Their AI bots try and blame your ISP, your router, dog pooping on neighbors yard. Hurry up and wait. When they did reach out to me, it took 2 or 3 times for it to finally get resolved, but you're and expert at that point on the steps.
Here is my purple screen recovery info:
Version: 9.3.0 * 1060
Serial number: YL000T095575
Device ID: 2A1180095575
Roku: 9102R
Hi, markmwf.
Thanks for stopping by here in the Roku Community!
We appreciate you letting us know about this and for providing additional information about your device. We'd be happy to gather these details and forward them to the relevant team for review and investigation. Thank you for your understanding and cooperation. Rest assured that our Roku team is working hard to resolve this issue shortly to get you back on streaming.
Let us know if there's anything else we can do to assist you further.
All the best,
Emman
