Forum Discussion
I did manage to get the remote working & can connect to Wifi network. Unfortunately now it's just in a loop of it saying it's downloading update > restarting > hopping ROKU screen > back to Recovery Mode > repeat > repeat > repeat
Seems Roku managed to one-up CrowdStrike and leave the devices totally non-recoverable. Kudos Roku
Until ROKU tech support contacts you, you are the proud owner of a brick. It will take them a week or more to reach out to you. Don't toss it in the heap, although you'll want to it's so frustrating. No matter how many times you follow the process, it still comes back to "recovery".
My sticks worked fine and were on 13.0. The streambar DOES NOT update to 13.0. It stays on 12.x.x
Post the version, Serial #, Device ID and the 9102R stuff from the recovery page on your post and eventually someone from tech support will contact you and tall you to try again. It took 2-3 tries after that to finally come back from the Blue Screen of Roku Death.
If you feel like a woman who was boxing an Algerian man, then they were successful!