Forum Discussion

R-L's avatar
R-L
Reel Rookie
2 years ago

Roku stick will no longer stays connected

My roku no longer stays connected after I set it up. After I press the reset button, It continues to go through the entire process of setting up. I choose my internet network - it connects successfully then the black screen shows up stating no network fir the roku. I was using it fine everyday and this morning until this happened. 

tv & player wifi
  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Good day! R-L,

    Thanks for the post,

    We appreciate you reaching out to us. We're sure that we will successfully handle your connectivity issue.

    • Did it happen on one channel or all channels?
    • Have you already tried any troubleshooting steps?
    • Are your other devices working on the same network?
    • Have you or your ISP made any recent changes to your network?

    Troubleshooting:

    • Check the network connection (Settings > Network > Check Connection). Please verify if both wireless and internet are shown with green checkmarks.
    • If no wireless connection is detected, proceed to the next step. Set Up Connection (Settings > Network > Set Up Connection). Determine if the network is visible when setting up a connection again.

    Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

    Yours Truly,

    Arjiemar

    • Carlawallace40's avatar
      Carlawallace40
      Newbie
      2 years ago

      My Roku will not connect to my Wi-Fi and I can’t watch TV. I have rebooted my Roku and my modem…NOTHING WORKS!!

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Carlawallace40, we need more information.  Did it ever connect?  What happens when you try to connect?  Do you get any error messages or codes?  What's the model number of your Roku device displayed under Settings->System->About?