A warm welcome here in the Roku Community, HoneyJones!
Thank you for reaching out. We'd be more than happy to provide further information and help you change your network connection successfully.
Firstly, please note that if your wireless network settings have been updated or if your device has lost its network connection, requiring you to re-establish it, you will need your Roku physical remote.
You may check our latest offers here: Roku Accessories
I hope you find this information helpful.
Happy Streaming! 💜
Best regards,
Carly
Hello & Thank you!
I do have the Roku remote that came with my Roku 4K Streaming Stick. But like I said, it no longer works (maybe it's no longer paired?). There are 2 issues going on at the same time:
1) Roku 4K Stick device has No internet connection (b/c it's set to my Old wifi network). I now have a New wifi network. In order for me to change my Roku Stick to the New wifi network, I need a physical remote. Which brings me to issue #2:
2) Roku physical remote does not work. Therefore, I cannot use it to change Roku Stick to my current/new wifi network.
What do I do to fix both issues?
