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Cassijackson's avatar
3 years ago

Roku stick not connecting to wifi

I have a roku stick and yesterday the wifi connection stopped working. I have two other roku tvs in the house and they work with the wifi. I know I am putting in the right password for the wifi. No I can not pull the TV in manually to the wifi box. 

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  • RokuKarla's avatar
    RokuKarla
    Retired Moderator

    Hello Cassijackson

    Thanks for posting here in the Community.

    Try these simple tips and troubleshooting steps as this may help with the connectivity issue:
    1. Restart your router (even if other devices have no problem finding and connecting).
    2. Restart the Roku to clear its memory via Settings > System > System restart
    3. Find and connect to your network via Settings> Network > Set up the connection
    If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection.

    For more information on troubleshooting connectivity issues, please refer to this link: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku Support
    Let us know if there's any difference after.

     

    Regards,
    Karla