Forum Discussion

TheLarsonFamily's avatar
TheLarsonFamily
Newbie
2 years ago

Roku Stick keeps freezing

I have the same problem ... I though it might be a problem with waking from sleep; but I disable that and it still freezes.  Hard Reset doesn't resolve the problem either.  Ultimately I have to pow...
TV & Player Setup
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

A warm welcome here in the Roku Community, TheLarsonFamily!

We appreciate you for bringing this to our attention. No worries! We're here to find you the best resolution possible.

Kindly check your inbox as we have sent you a message for further assistance. Meet us there! 

Best regards,
Carly

  • jen-B's avatar
    jen-B
    Channel Surfer
    2 years ago

    I am having the same issue. Can you post a response for all to see the resolution?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi jen-B,

      Thank you for posting here in the Roku Community!

      We understand you're having a problem with the Roku streaming stick. We're happy to help. Is this happening on all contents and channels, or is it isolated? (Specify) When did you first notice this problem? What troubleshooting steps have you taken so far?

      We look forward to hearing from you soon.

      Regards,
      John