Forum Discussion

Animaaaaal's avatar
Animaaaaal
Newbie
8 months ago

Roku stick freezing after hard reset

My Roku stick keeps freezing. The Roku stick is powered by a wall outlet. I’ve done a hard reset. It will work for about a day then freezes again. I don't want to do another hard reset because it wiped out all my apps and had to login to all of them again

TV & Player Setup

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    8 months ago

    Hi Animaaaaal,

    Greetings from the Roku Community!

    We understand you are having problems streaming with your Roku streaming stick, and we appreciate your posting about this. We would be delighted to help you further. For us to better understand the issue you are experiencing, please provide us with additional information:

    • When did the issue start?
    • How far is your device from your network router?
    • Have you tried restarting your network router?

    Please elaborate on the issue that you are experiencing so we can further assist you. We'll be waiting for your response.

    Thanks,
    John