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smilton1963's avatar
smilton1963
Reel Rookie
2 years ago
Solved

Roku stick disconnecting from Wi-Fi several times a day

Hello I bought my Roko stick on September 1, 2023 since I’ve had it it keeps disconnecting from the Wi-Fi I have reset check the Wi-Fi with my provider reset the Wi-Fi several times and it keeps doing it it’s getting worse can a Roku stick be defective I’m concerned that I can’t get my money back from Wallmark where I purchased it because it’s now January 2020 for any help would be greatly appreciate it it’s driving me crazy

  • Hi, smilton1963

    Greetings, and welcome to the Roku Community.

    We're sorry to hear about the issue you've encountered, and we'd like to gather more information for us to assist better. May we know if you've already tried to restart your Roku device by navigating to Settings > System > Power (skip if no sub-menu) > System Restart? 

    Keep us posted. 

    All the best,
    Kash